Where you buy it from. I will NEVER buy LaZBoy again. Share your photos and videos with others to prove the truth of your words. We use dedicated people and clever technology to safeguard our platform. We ordered in early October hoping to have by Christmas. Reflect your personality with strikingaccent mirrors. Never buy from Lazy Boy. Stains caused by grass, crayons, grease, ballpoint pen ink, and cosmetics on upholstered furniture. bevisible. Willful abuse or misuse of the covered product. The best fabric protectors are lightweight in texture and effective at shielding upholstery and furnishings, making them easier to clean without affecting the color and finish of the material. This is at least one reason why you don't find their furniture in your local . The chair has a chipboard frame and was $1500 plus shipping. They asked for photos, which we provided. Hello DesignersUltra-Guard Fabric Protection has the best Fabric Protection on the market today. Submit a complaint and get your issue resolved. Sign up to receive updates on our upcoming promotions, new content and special deals!! It is completely worthless because when you call them with a problem they will find a reason why your specific situation is not covered by their policy. Call (866) 667-6685 to get in touch with one of our technicians. Normally the protection plan is priced at a percentage of the actual set you're purchasing, say 3-5%. Is it a good idea to buy the "fabric protection"? Complete your look with our eclectic line of lamps. Do not saturate. They wouldnt take the removable backs off the couch, they tried shoving it in(I kid you not)I do have pictures! The products hydrophobic technology prevents spills from soaking deep into car seats and carpets. Previous couch of a different, cheaper brand never ripped after 6 yrs. All the effort and info gathering has been on our side. Can't sit straight on it anymore, and gives constant backpain. I called and inquired again. It was defective. dealer. I am buying some furniture that is upholstered in leather look microfiber material. for many years. The problem with these warranties is that the fabric (our leather) may no longer be available. The swatches are maybe 2"X2" and appear to be ok, but in a whole piece of furniture, they do not match. Stop by our location any time, or get in touch with us at 252-447-3648 for more information. Pretest a small, inconspicuous area Recliner moves backward when raising or lowering leg . Water-based stains include ketchup, mustard, wine, soft drinks and most foodstains. SKU#: 55898589. Don't buy lazy boy. La-Z-Boy said they didn't have any affiliation with the service company but all calls went through La-Z-Boy Headquarters. You can use this credit for up to 50% of the value of new furnishings. BEWARE. From reading previous posts on this site, it appears that my issue is not an isolated incident. DO NOT SHOP AT LAZY BOY AND DO NOT PURCHASE THESE WARRANTIES. Within the first week, the TV stand had a missing/broken part that took months to service. Meanwhile, they are delivering pieces to my house with no call? Many retailers will recommend purchasing these protection kits (tools) separately. Floyd Three-Seater Sofa and Chaise Review. ELMJR Bluffton, SC, Information provided by various external sources. 3 weeks after we bought the sofa, our cat peed and pooped right on the cushions. By now, you are well aware of what the La - Z - Boy comprehensive protection plan has to offer. I doubt I will be a Lazboy customer again anytime in the near future. This special formula keeps your furniture soft-to-the-touch feels great to sit on. Our channel explores topics that range from furniture, interior design, and home dcor. Companies can ask for reviews via automatic invitations. This has been going on for 4 months now! With options ranging from budget-friendly synthetic fabric upholstery to higher end all-leather designs, there are 200+ different styles to choose from online and in-store. 252-447-3648. The area may then be blotted with a clean towel, rubbing in a gentle circular motion to maintain Got answer asking if inwantedvpsrts or tech to replaced. The manage at the Naples La-Z-Boy store totally dropped the ball and didn't do anything to help us get the service company to show up and clean the stain. I put a few drops of water on our Lazyboy and it soaked in. Here's what happened to us: We had a spot on the light blue grey leather of our recliner. Keep it clean - Dust and vacuum often, using a crevice tool inseams. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We bought an additional warranty. Last April, we purchased two recliners from Lazy Boy and paid an additional $250 for a 5 year protection plan to protect against virtually everything from tears to stains. Every time something else is broke. The complaint has been investigated and resolved to the customers satisfaction. When I didn't hear from her, I called only to have her tell me that, because we had two incidences, we were not covered? Clean spots or stains from the outside to the middle of the affected area to prevent Cracking and peeling of vinyl/renewed fabric, Furniture damage while in transit or storage, furniture used in commercial or rental activities, Natural characteristics that cause variations for handmade products, Costs/damages from repairs/cleaning carried out by anyone other than authorized technician of La-Z-Boy of Ottawa/Kingston. Everyone Benefits From TUG Tee (from $12). Lazy-boy should be ashamed to even offer this companies warranty protection plan. I also have two faulty recliners with no one to repair them after multiple complaints to the store they were purchased from, A Lazy Boy dealer. Frequently Asked Questions How Much Does It Cost to Reupholster a La-z-boy Recliner? Price: $29-$7498+. Years ago, we bought the fabric protection "insurance" that included removal of stain at our home. NO ONE calls you back when they say they will- they actually dont call back at all! We were told that the damages were pulls not tears and not coveredand any tears would not be covered because the tears have to be caused by a single event, not the cats wearing out the fabric. Rips, tears, burns and punctures on fabric or leather upholstery. I want to purchase 2 sofa recliners and 1 recliner chair. Get the SoftClad fabric protector spray on Amazon and at Walmart. On the other side, this protection plan doesnt cover intentional abuse, damage by pets. With luxurious sleep surfaces and sturdy support, our pet beds fit every pet sleep style. Leather Stain Repellant. Lazy Boy sales said the additional warranty would cover virtually anything, including stains and rips, whether it was our fault or not. We will put a rush order on it. You already know La-Z-Boy for our recliners, but did you know we also make sofas, sectionals, loveseats, chairs and more? Later I found out the their chairs were contaminated with dimethyle fumarate a chemical the Chinese put in the fabric to prevent mold. (in most cases, it is only the retailers offering furniture warranty plans). Even the best-behaved kids can cause damage. I would find out a little more about it before deciding. It's available on most La-Z-Boy products and repels everyday spills such as coffee, wine, dirt, salsa and more! Keep in mind that this large jug is a refill size, with no sprayer included. We had the warranty information -- no phone number of where to call. anyone have experience good or bad with either of these companies?? We will never buy this again and will never recommend you to anyone. Once applied, the protector repels liquid spills so they wont sink deep in carpet fibers, making them easier to wipe up. La-Z-Boy Incorporated. Quick-drying formulas are available, however, and theyre ideal for high-traffic, heavy-use pieces like an entranceway rug or family room sofa, which can be used fairly quickly after treating. #1. Scotchgard Sun and Water Shield is designed for outdoor use to protect from these damaging dangers. Here are 8 tips for writing great reviews. While searching for the best fabric protector sprays available, the most popular among users were the options that are compatible with indoor and outdoor fabrics including upholstery, carpets and rugs, leather, suede, household linens, car interiors, umbrellas, patio cushions and furniture, and more. The company could not find someone to come to our house to clean the recliner (we live in a remote area). These spacious sectionals double as sleepers. There can also be a minimum $100 charge for smaller purchases. It was about 200 per chair. 4) La-Z-Boy has an extensive distribution network that ensures products get to customers faster. Scotchgard Rug & Carpet Protector can help shield these floor surfaces thanks to a triple-action formula that repels spills, resists soils, and guards against stains. Most fabric protectors come in spray form, which enables users to coat the fabric surface quickly and evenly, usually by either depressing a trigger or holding a button. brush to remove dust and grime is recommended. Love to lounge? Do not buy anything from this manufacturer/company. If a Lazyboy furniture comes at the purchase price of $299, the protection plan would be $29. This information can be found on the tag attached to thefurniture. Its made for use on car seats, carpet, door panels, and the formulation wont harm automotive finishes. Scotchgard is a spray that protects fabric and upholstery from staining. We purchased a very expensive leather set from LazyBoy. It's not "Our way or the highway." Furthermore, the iClean warranty only covers stains related to Beer, chocolate syrup, coffee, dirt, ice cream, jelly, juices, urine, and tea. Theyre not the best anymore they are the worst !!! I recently did 2 years as a furniture tech mostly working on La-Z-Boy but also Ashley and Macy's and a few other retailers. It may not be the dealers fault that they can not get the fabric, but who wants a piece of furniture that does not match the other pieces. Worse than 1 star! Keep leather furniture at least 12" away from radiators and other heat sources. Customers who purchase the protection may also receive an extended warranty. The protection plan is also known as an extended furniture warranty. Yes, but the fabric protector may need to be reapplied after laundering. Damages caused by failure to comply with manufacturers instructions. Sounded good but was a bold faced lie. Always spot clean Labor to repair or replace any parts is covered for one year . Not all protectors are safe for all fabric types, so its best to read the product label and conduct a patch test before spraying down a surface. Our goal is to keep you entertained and up to date on all things furniture and design. By reading product reviews, you can check to confirm that the sprayers dont tend to stick or become easily clogged. In keeping with our mission towards building Customers For Life, La-Z-Boy Ottawa & Kingston has built an in-house service department. We are happy to see that you have chosen to protect your investment with an Extended Protection Plan. Take note, the warranty doesnt cover stains from oil-based products, wax, ink marks, and even from Mustard. If spills do occur, attend to them quickly remembering to blot, not It looks and feels like it is some type of leather/ suede. Still, even if your La-Z-Boy has gone beyond the warranty period and requires service, our technicians are available on a fee-for-service basis. The cost of the plan depends on the price worth of furniture. 1. Reviews & Guide), Lazyboy Recliners Fabric and Leather Care, Lazyboy Recliner Common Questions, Issues and Complaints (Solved!). Never buying from them again! Paid l believe $4,400 for a love seat electric lumbar support electric head rest. It's a recliner. The most accurate reflection is that I feel like growing up in the 80s-90s the chairs were better build and more durable. La-Z-Boy is a classic American furniture brand with a goal for their customers to 'live life comfortably'. Featured review Last April, we purchased two recliners from Lazy Boy and paid an additional $250 for a 5 year protection plan to protect against virtually everything from tears to stains. The 15 Best Furniture Stores for Online Shopping. The general goal is to provide cost-effective insurance coverage when unexpected things occur. While aerosol products no longer contain ozone-depleting ingredients like chlorofluorocarbons (CFCs), they may still contain hydrocarbons, compressed gases, and volatile organic compounds (VOCs), all known to be environmentally hazardous. Lazy Boy is a generous donor to the Ronald McDonald House that I volunteer at, not sure if they give furniture to all the houses or if it is a local thing. What is the La-Z-Boy Comprehensive service protection plan? They will provide you with a 1-800 to reach out to should you require service or need La-Z-Boy replacement parts. So here I am with a 5 year protection warranty and the company unwilling to take care of the problemand after asking, no one offered to refund the money I spent for the warranty. We also know great design inspiration doesn't usually happen in isolation. This has happened twice and apparently the top of the arm is made of cardboard which will not hold up to any sort of pressure. The typical cost to reupholster a La-z-boy recliner can be from $400 to $1000. My husband was in hospice and that was most comfortable chair we had. Every well-dressed bedroom needsvertical storage. Pile fabrics may High-end style and unexpected reclining power. Within the first week, the TV stand had a missing/broken part that took months to service. Clean spills quickly. Dont try to remove the stains yourself. Its a duable fabric (not cheap looking) that is most likely . After waiting months to recieve our furniture, and purchasing a warranty, the back of the sofa began to rub off. ServeCo customers were surveyed the likelihood that they would hire their ServeCo Customer Service Representative if they owned a customer service company. Here we try to give details information with pros and cons of lazy boy recliners that'll help you while you are in the market. Weve said it once and well say it again youll be surprised really! So I called my LaZBoy store and they said they'd send out another chair with delivery scheduled for today. If you have a special question, please contact Customer The salesman stated everything would be covered including labor . Feel completely ripped off. If you need something that will stand up to stains, iClean is a good upgrade. There is no national warranty. Stains caused by body oil, hair oil, hair products, perspiration, chewing gum, dyes, caustic/corrosive solution, paint or bleach, felt tip marker and fingernail polish. Just bought a lazyboy couch have lazyboy chair. Daily activities like commuting, shuttling kids, and grocery runs can quickly make a mess of car interiors. This is very disappointing. Our expert designers will guide you through every step. Entertain with cabinets perfect for servingand storing. Obviously no one cares about the consumers hard earned $$$. This review was chosen algorithmically as the most valued customer feedback. Pro: Repels Liquid Dry and buff as in steps 4 and 5 for water-basedstains. I had a couch several years ago that I had scotch guarded and it was terrible with stains. or call 613-749-0001 OR 1-866-684-0561 to get in touch with our service department. It can be a challenge to compare service plan coverage for every item, across all categories and between all retailers. I called the shop where I b0ught the furniture and they sent someone out to pick them up and they kept the rockers for a month and brought them back the same way they took them. What a scam. slightly dampened cloth or sponge, working up a foam toclean. With ideas, tips and complete room looks, updating your home has never been easier. Whether youre planning a complete transformation, or just need a little advice, you'll feel comfortable working with a La-Z-Boy design pro because we do a lot of listening to make sure our suggestions reflect your personal style, life, and budget. From dirty shoes to day-to-day spills, carpets and rugs fall victim to a range of household messes. However, the lazy boy protection plan doesnt cover all the damages. If you paid $1500-$2000 for your furnishings, the plan would cost $199. But I will say this. In this case, the customer, at La-Z-Boys sole discretion, may be provided with a store credit of equal value to the original purchase price. Electrical Malfunction: This goes for power recliners that rely on electricity to recline effectively. Mary Whitmer @ 866-667-6685. Enter your email address to subscribe for updates! Youll find sprays designed for indoor or outdoor use, or for synthetic or natural fabrics. Save 66%. Receive a personal style analysis with furniture choices just for you. Joints and springs: The protection plan covers both fabric and leather furniture material for the joints and springs. The problem is that you cannot get service. Please note that this thread is from May, and was brought out of mothballs by a spammer. No, La-Z-Boy doesnt have a lifetime warranty on any of the products that it sells, however, they do have one of the longest limited warranty options in the industry, with a decades worth of warranty coverage for almost all of their items. That's why these ratings are so low. Get 25% Off Select Items. Upgrade your downtime with a stylishrocking recliner. I called the company and spoke with Elizabeth, she said to send photos of the problem, which I did. Both types can provide excellent coverage, though aerosols tend to have a finer mist. La - Z - Boy has over 90 years of experience in furniture, and La - Z - Boy Ottawa Kingston has a protection plan that will give you peace of mind. Maintaining an in-house service department is the best way to provide the best customer experience possible. You might as well dance, you never know when the music will stop!! They make money if no claim. Other companies that offer this will give you around three months. They finally decided to replace the piece (only after the salesman pushed for this) and then the replacement piece did not match in our livingroom. its own. You can use this credit for up to 50% of the value of new furnishings. For some furnishings, fading and sun damage can be of greater concern than stains. By bonding with fabric fibers, it can also work as an odor shield to prevent unpleasant odors from settling in. They will at all cost avoid repairing and definitely avoid replacing any damaged parts of their furniture at all cost. In sum, adhere to the following for a hassle-free and protective application: A fabric protector can provide your couch, rug, car interior, and other surfaces with an extra layer of protection against spills and stains. Just as with any upholstery, leather can become stained if spills are Last April we experienced a small tear in one of our chairs and a stain in the leather of the other. Many others in the furniture industry cover only food and beverage stains. Other damage includes; Fabric or leather wrinkling The warranty we purchased seems to be confusing all who work there. After 2 years, . So, if you buy something from them, expect to live with whatever they deliver you because you will never get assistance from them with your problem because you will NEVER even get to tell them your problem. April 26, 2022. Contacted La Z Boy, again, twice, starting to see a trend in (lack . The first availability for technician was one month in the future. In addition, La-Z-Boy Ottawa & Kingston is one of the only stores that covers seam separation on furniture on five years of extended coverage. From casual to contemporary, comfort never looked so good. It is an absolute joke. In tune with today's style, our media consoles make a room. Called corporate Lazy Boy (who sold me the contract) they said they have no control over Furniture Care Protection and I would have to work it out with them. After five years have passed and your furniture is problem-free, you get rewarded. Customer service sucks. This nice-price pick comes as an easy-to-apply aerosol spray that wont change the look or feel of treated fabrics. They just refunded the insurance cost. . Word of mouth!! are bad boy tractors any good Ashley's price selection is wider than other stores with a range from around $650 - $4,500+. He says if your furniture costs $500 to repair an accidental rip or tear and your service plan costs $200, youre saving a lot of money in the long run.. Buff or vacuum afterwards to maintain the suede look andfeel. Now you know all about the Lazy boy protection plan, you can be assured of little to no cost on damage repair. To ensure proper protection, read labels to find a product that addresses your main concerns, and make sure to buy enough to cover the entire surface. Warranty on 100 day old recliner non existent. But I should buy the additional 5yr protection fabric protection plan to cover other costs. Is La-Z-Boy 5-Year Extended Protection Plan Worth it? Get the Chemical Guys protector shield at Amazon, Sears, and Walmart. Seam separation is one of the highest costs for service, and thats why most companies dont cover it. Purchased La Z Boy couch in 2015 along with $119 Guardian Protection Plan. Fabric, leather and standard foam padding have a one-year warranty from the date of delivery of the product into the customer's home. Most companies will not warranty fabric for more then one year. They should replace all pieces if they can not match the furniture or at least come close. Also consider if the spray is for indoor use, outdoor use, or both. According to them, we are the problem. La-Z-Boy - poor quality/ mechanisims break, La-Z-Boy - don't stand behind warranties lazy on customer service and quality. They will not repair their products. not saturate. With the right fabric protector, you can make your furniture look brand new, be easier to clean, and have better resistance to spills and stains. The TERMS & CONDITIONS prevent the buyer from any recourse. Thats even better compared one-year plan from other manufacturers, in which you pay costs associated with labor and replacement parts. iClean is only available at La-Z-Boy. The stuff works. With clean lines and timeless details, these mid-century modern looks are here to stay. Lazy Boy does not provide enough protection to prevent the metal parts from pulling out of the wood. A La-Z-Boy sofa with iClean fabric will cost about $500-$800 more. Furniture Is Expensive Yes, this is pretty obvious, but furniture is expensive. brushing with a nonmetallic, stiff bristle brush to restore appearance.Do not use water. Purchased 2 recliners. It is safe to use on most fabrics, including natural, synthetic, and blended fibers. La Z Boy refers to their new fabric as aFabric, not aLeather. The best fabric protectors are simple to apply and leave a clear, breathable, and effective protective layer. Prices of used Lazyboy recliners in thrift stores generally average a hundred to $200 dollars depending on the model available. When I made a warranty claim, a person came out to state it was normal wear.That is the worst quality ever, never again. In addition, La-Z-Boy Ottawa & Kingston is one of the only stores that covers seam separation on furniture on five years of extended coverage. Are La-Z-Boy Recliners guaranteed for life? However, it would cover a burn, cut if it happened within 5 days. Have used coasters under front legs but did not stop movement. Contact a professional leather cleaning service for more difficultstains. When the cats damaged the furniture we submitted a claim. La-Z-Boy - Leather Conditioner & Protection Cream. Spice up your dining table with chairs inevery style. Use a professional furniture cleaning service when an Recliner and motion furniture . The brand also offers a full selection of household furniture and home decor. For a better experience, please enable JavaScript in your browser before proceeding. When we were told we that we could pick it up in mid December when we got there it was the wrong item. Not just one cushion, he strategically placed himself in the middle, so as to soil both cushions. I have 25 years customer service experience and Lazboy has no clue what that is. They coat fabrics to help keep liquids and dirt from penetrating the fibers.. Find out how we combat fake reviews. No training or downloads required. Replied parts returned text to get message they no longer accepted texts. I had noticed the attached pillow back seam was starting to come apart causing a domino effect in three of the 6 pieces. TUG saves owners more than $20 Million dollars. BEWARE. I called the number and the person who answered told me to send photos. iClean is a high-performance fabric that incorporates. Well 2 months plus later we call and ask what is the problem. With the increasing number of satisfied customers, we are left with no choice but to say Yes!!! My husband is disabled and had back surgery. Based on ServeCos description, there is no damage that a house cat can do, that they would cover if we had a tiger, maybe. Cushion You dont have to bring your recliner or chair to us; well come to you. Repeated calls. Was told we would receive it in 4 to 6 weeks. Aerosol spray containers and pump spray bottles are both common. Stay away from this formerly reputable brand. What a disaster. Get the Scotchgard shield at Amazon, The Home Depot, and Walmart. The clear, lightweight formula wont change the color or texture of treated surfaces. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Clients rarely ask who do you contact when there is a service issue? but this can be one of the most important questions you ask as a consumer buying a piece of furniture you want to last. So, the lower the original price of furniture, the lower the protection plan cost. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Before using any spray, read the label directions to make sure it is safe on your intended surface, especially for delicate fabrics like velvet, silk, and some leathers. Schedule an Appointment . Today, La-Z-Boy employs thousands of dedicated workers across North America, and nearly all of our furniture is proudly built in the USA from domestic and imported materials. Avoiding La-Z-Boy is one of the world's leading residential furniture producers. Fabric protectors create a water-repellent and stain-resistant barrier against spills, stains, odors, and sun fading. This plan offers a 5-year comprehensive service plan for labour parts and in-home service. It was defective. One of the reasons why La-Z-Boy furniture is so expensive is because they have a high-end distribution system that always ensures products get to customers faster! A chair with room for two. Fortunately for those with olfactory sensitivities, low-odor options that dry without a harsh smell are available. shield that prolongs the life of theleather. Is it worth it to buy a five-year extended warranty plan for furniture? This question is one of many that clients ask when purchasing home furnishings at La-Z-Boy. I thought bobs was bad. Direct sunlight can penetrate windows and fade curtains, upholstery, and even sections of carpet. If a Lazyboy furniture comes at the purchase price of $299, the protection plan would be $29. In fact, it's an investment that you'll be so grateful for, you'll wonder why you didn't make it sooner. Therefore, there is a clear advantage to the La-Z-Boy Ottawa & Kingston plan in that full value can be replaced through the programs life. Take style for a spin with our standard 360swivel chairs. They then didn't respond to that email for 2 more weeks. In the end we are living with the stain and we've lost a total of $375.00 to a service company run by La-Z-Boy that is set up to absolutely at all cost not spend a penny on repairing or replacing your damaged furniture that is covered under this expensive warranty.