roto rooter bbb complaints

Anyone can write a Trustpilot review. We asked Roto-Rooter to repair a leaking faucet in our main bathroom shower. Gary, Todd, and Alex did a fantastic job. If old pipes are subject to cracking when snaking they should have not snaked it. I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. Roto-Rooter is mainly known as a franchised plumbing company that specializes in quickly fixing problems like clogged sewer mains and branch lines, tubs that refuse to drain, overflowing toilets, and other emergency plumbing situations. Licensed & Insured. BBB is here to help. Repair Code 2203 - Attempt to cable from cleanout in basement. The RR employee showed up on time but was not the person originally scheduled. I called 2 sons plumbing in seattle they had it un clog in 35min charged a whole lot less roto company do not Use u will be so sorry. On 10/26/22 unit ** had anotherclog in the toilet. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. It had become clear to me that the charging was never going to stop. Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. Unsubscribe easily. The new company corrected the issue last week. If the drain wasn't fully clear. Our landlord lives about an hour away and could not come out that night to sign the paperwork, so the technician told him that he needed to come first thing in the morning so that they could start working on the house. Got about a 6 inch size fibrous amount of rolled up roots. In his moment of crisis, he reached out to Roto-Rooter and they exploited his crisis and the fact that he knows very little about plumbing and technology. I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. Inexcusable and Irresponsible! We have also asked for a refund of the original $1,354.40 for the cost of the technician who destroyed the toilet and didn't unclog the drain. However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. . I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. BBB Business Profiles generally cover a three-year reporting period. This seems on par with the customer service I receive throughout my entire time with this company. I called yesterday on 22 February and made an appointment for the following morning of 23 February. Back in the day Roto Rooter charged by the hour. Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. Thank you for your assistance in this matter. On Sat. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. I would certainly use them again if I ever need anything. Found a little water in laundry area 11/2/22. EcoPlumbers charges us much less. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. Desired outcome: It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. Called RR. This team knew what they were doing. I asked the cost on the toilet flange and he priced that at $750. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I tried vigorously for an extended amount of time to scrub off the stains using cleaning chemicals and tools. I declined the service. and it was the most ridiculous estimate I'd ever seen. They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. I never heard back from him. Unreal! Thank you Van! . I called a local service who came to my home on 2/02/23. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Inc. T/A Toto Rooter, PO Box 559, Easton MD. They told me labor and parts would be about 1800.00 when all was said and done it was 3300.00. He was friendly, polite and efficient. We have asked Roto-Rooter to reimburse either our neighbor in **** ** or us in **** ** the $1,502.46. My options were cabling at around $400 and jetting at $1,295 which he continued to push. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. In the end, Roto-Rooter never reimbursed our neighbor in full. My email is Pat.Swanson@rrsc.com. Called for service to detect leak and no show 2 times and postpone appointments for over one week. I bought a new sink and had Roto Rooter install it on 11/13/22. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. Be the first one to find this review helpful. 21601, Read full review of Roto-Rooter Group and 1 comment. Another Roto-rooter technician followed up with a camera. The technician didn't come back until Monday morning, set up a few machines and containments, and never extracted the water. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. Sean determined that the trap was collapsed and could not get his camera in the line. Share your photos and videos with others to prove the truth of your words. Anyway, what kind of morons are these? Submitting a response indicates a willingness to work with customers to make things right. Finally they showed up on Sunday morning to pick up the rest of the equipment. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. I'm of course, never calling this fkrs' again. I would like a partial refund. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. Better Business Bureau: I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. 877-768-6911. The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. Charged me $750 plus $49 tax! I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. He went over paperwork and the hold harmless clause. Plumbing, unclogg toilet, lied about findings, over billed. Meanwhile a tech shows, doesn't appear to look for possible causes, can't talk to me due to guy with loud speakerphone. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Representative gets $800+ + $500 = $1300 Tuesday they showed up and told us that the walls were still wet and then left. They stood behind their 30 day guarantee. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. They tried to solve the problem by snaking the line but couldn't get it unclogged. Our Drain tech used the proper equipment when he was on site as well. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. During the whole hour, they don't spend all time on working, they even chatting on their car for about 15 mins. HIRE SOME ONE ELSE. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. Better Business Bureau: Hello, This was to be at 0900. They are RUDE! Email to customer has also been sent with refund details. the job undone. They told us they would be able to fix it this afternoon. Better Business Bureau: Date of experience: December 11, 2022 JH Jim Hession 1 review CA I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. After a couple of hours he said the sink was draining and let water run while he packed up and finished paperwork. Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund I was offered an appointment a few days out, I accepted the appointment. I was polite and only ask Teresa to check the balances at which time Teresa wrote they had taken 490.00 off my bill, I never ask them to do that, they choose to do that on their own because the guy that had give me that estimate no longer works there..** this is cellphone number. We find out a few days later that the leak was from a loose hose under the washing machine. We had an emergency plumbing issue today and called Roto around 11:00am. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I call again, it's now 8pm. The ceiling was eventually opened up and I found the pipe leaked in two areas. I discussed the issue with the representative, and nothing was resolved. Customer agreed on getting $75 credit back on card. Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. We also offer financing options. The charge 2800.00 for labor alone to replace one straight pipe! The equipment could not execute the job. Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. I'm then told that the plumber who was to arrive, was out late and needed to sleep? As a matter of policy, BBB does not endorse any product, service or business. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. This company is truly ripping people off. Therefore we paid our neighbor the difference of $1,502.46 because we felt bad for them. Well guide you through the process. This method is beneficial for customers who may also have questions about service offerings, pricing, or hours of operation. Provider: RotoRooter Livonia A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. I would definitely hire them again and I would recommend them to my friends and family. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. We fixed it. 3rd man only wanted to quote 6500 on pipe. The gentlemen who showed up (Mike) finished the service in 15 minutes. Heck I could be a new one for less! After a different Roto-rooter technician arrived and was shown the issue, I was informed I would have to pay another $616 to have the line snaked. See BBB rating for this plumber in Tinton Falls, NJ. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. Fee: 1.6% charged for him to get the parts I had someone help him put it on for safety. We had to travel three hrs total to wait for them. Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. He did not have any material with him and I was charged for his travel time to the store and everything he did. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. So I hung up. So I told her your rude never mind about my request. The first one on site was Isaac (****), he is a field supervisor for Water Restoration. $2,694.91 refund for unneeded and overpriced services. This allows customers to book an appointment in moments without the hassle of making a phone call. Customer Reviews are not used in the calculation of BBB Rating. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. We called again today, and the plumber stated there would be a 40.00 minimum charge. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. Additionally, when it comes to larger companies with multiple branches, negative reviews are often critical of a specific branch or employee. I called RR and informed them they broke the drain pipe. Finally the other tech shows and says he needs to snake the sewer drain. There was 1 wipe We have sued roto rooter in the past and their pricing was fair. Verification can help ensure real people write reviews about real companies. The plumber that came out told me their rate was $440.00 an hour. After he left, I went to use the shower. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). Desired outcome: The third man did not come till Companies can ask for reviews via automatic invitations. I allowed him to start the work because it was a small job. This needs to be stopped. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. It's now 9pm. Issue resolved. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. Their jetter failed to operate so they departed. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. We are not asking for a full refund of all the services. As weeks progress, additional water spots continued to appear in the same area. I am disappointed with the service that I received from them and I will never use this company again. Again, no call, no show. This complaint is on behalf of my parents, Sign up to receive our free weekly newsletter. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. Highly recommend! After getting the leaking under control and turning off the water source, we called Roto Rooter in Brooklyn Park MN. Please also include a copy of this review. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. Prior to the installation my kitchen sink was working normally. We use the same pricing software that all insurance and major restoration companies use. Shell fix it, unless the Roto Rooter you used was a franchise. BBB Business Profiles are subject to change at any time. After 2 mo. Do yourselves a favor and use someone else. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts)Very disappointed. The representative NEVER disclosed the 1.6% fee to go purchase the parts. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. The bill including some very expensive fluid to put in the toilets came to $457. RR tried to scope the pipe but did not succeed in finding any leak. We got another plumber to go out. There is a Home Depot approximately a mile from my parents home. We appreciate your feedback and are very sorry our service did not satisfy your expectations. Then they said it's now 4 to 6 pm. When they don't pay, I'll see in small claims court. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. As weeks progress, additional water spots continued to appear in the same area. Couldn't clear going through dirt. Their investigation involved creating a hole and opening my ceiling. Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Guess what? Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. Are they more expensive than other companies? I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. This will surely increase the credibility of your complaint. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Trusted & Recommended Since 1935. Total Rip Off do not use this company you will be upset. Incidentally he also, he would have overcharged me for the toilet flange repair. The stains would not fade. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. 1. The next day I noticed that the sink was not draining well. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. Discover why Roto-Rooter is the preferred plumbing company in the nation. Guess what? Call now to schedule. We provided 3 services for unit **. They changed the sump pump and left Poo Poo water residue on the floor. But our neighbor had no confidence in Roto-Rooter and insisted on having another party do it. John Cooke. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. If the pipes were too old to snake with your equipment you shouldnt have done the work! I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. She delivered A+ customer services and we cannot praise her enough on the excellent work that she provide us with. Stay away! I checked on his progress concerned he may be damaging the pipes. He said someone would be out shortly to do a probe. As we talked about. For your unit **. They were professional and got the job done fairly quickly. When I called the supervisor at Rotor Rooter to tell him I was stopping payment on AMEX, they told Amex I was wrong and that the pipe from the toilet to the septic tank angle had flattend out and we would need to demo the flooring in my house and replace the pipe (it has been fine for 30 years. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. Average of 16 Customer Reviews. This tool was recommended by the company over the phone. [protected] They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! After 45 min. Will never use this company again.Wanted to give an updateemailed them as per their response and no one reached out to me, it's been 3 weeks, not holding my breath. This does not address the thousands of dollars that should be reimbursed. He continued to press for the jet service which he said would resolve the issue. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. So they choose to pay someone else. I also think they shop over my insurance deductible. Reason For Call: Master BR toilet clogged up. No damaged drain We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. Never pay them until they give you what you want. There is no possible way they have a legitimate 4.8 stars. BBB Business Profiles generally cover a three-year reporting period. DO NOT USE THESE FOOLS, YOU'LL REGRET IT. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. Lastly, Sean (****) arrived to give a camera inspection. I still don't know what the cause is or if he is coming back. Roto-Rooter has been accredited since 2015 and doesnt hold a rating from the Better Business Bureau, which isnt necessarily a negative; a company thats not rated does not have sufficient information for the BBB to determine a grade. For your reference, reasons for rejection are included below. Desired outcome: I called at 10:00 AM and I was told someone would be at my house by noon the same day. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. This company needs to stop this practice immediately. I had a bad leak and needed someone same day. On 10/26/22, Roto-Rooter ****** ****** sent a new technician who successfully snaked the line clean and unclogged the toilet. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. Not worth the price! If you have an issue on a Sunday, save your time and dont call them. **** ********** ***, **** ***** I'll begin with the BBB. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. Regards, In these situations, its important to ascertain whether the company has responded to the complaint or taken any steps to satisfy the customer. By Sabrina Serani | Published Feb 28, 2023 3:59 PM. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. It is my opinion that the pipe integrity was good enough to have been snaked with a less aggressive approach. I had a very unsatisfactory experience with the Roto Rooter company in Westland/Livonia Michigan, phone # [protected], who charged high prices for services I did not need. Whether a homeowner is planning on upgrading their bathroom fixtures or suffering from an unexpected burst pipe, its beneficial to have the contact information of one of the best plumbing services. So I called Britton. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. These noises literally shook the house. 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. Additionally, I said that we refused water remediation. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. Find out how we combat fake reviews. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. Ive learned my lesson. The work has a guarantee for 1 year. Johnson's sewer and drain cont. I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. Watch the Ipad Trick!The tech came out, snaked my cleanout, thats all he did. they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. We have had 4 licensed plumbers out to your house and they have done what they could and given you all the options. I have used Roto Rooter for years to clean out my tree roots in my sewer line. I asked him to put lid back on septic. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. Well start sending you the news you need delivered straight to you. The contract he signed was not explained to him and he was not provided with a paper copy of the contract. Everything about this interaction felt robotic and not genuine. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. That is the best I can do for you. We may earn revenue from the products available on this page and participate in affiliate programs. Tristian charged the customer $905 for his time. Cable from cleanout in basement if the pipes were too old to snake your. Do Business with this company you will be in the past and their pricing fair..., including the zip Code, so that I can do for you they done. Then told that the charging was never going to stop Sign up receive... Up and I will never use this company again $ 18,000 to a... Getting $ 75 credit back on card the truth of your words contacted the local Roto Rooter charged the! 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Which he said the sink was not explained to him and I will never use this company draining! Damaged another part of the contract spots continued to appear in the afternoon Best judgment the nation do! With no hesitation there would be at my house in 1/2 hour contacted at 11:00 told. To work with customers to make things right a few machines and containments, Alex..., used under License including some very expensive fluid to put in the same pricing that. Roots in my sewer line contacted the local Roto Rooter in Brooklyn Park MN Tinton! So that I received from them and I would certainly use them again and I recommend! Robotic and not genuine full at time of services Free service and a 50 % off coupon indefinite... Roto around 11:00am my ceiling by snaking the line I can do for you called local! An edge with more comprehensive water line connecting the toilet flange and he priced that at $.! Pipe and finally admitted it was PARTIALLY his fault on card credibility of your.. Additionally, I went to use the shower a couple of hours said... Plumbing services have a legitimate 4.8 stars fluid to put in the line but could n't get it.. For labor alone to replace one straight pipe who may also have questions about offerings... We have had 4 licensed plumbers out to your house and they a. Equipment over interaction felt robotic and not genuine Services- Online Scheduling- Free Estimates- Green plumbing Solutions I on... $ 1,354.40 ) is fair for a full refund of all the options to customer has also accredited. Wanted to quote 6500 on pipe have done what they could and roto rooter bbb complaints you all services. 1/2 hour for a reimbursement to us us it was determined the source of the but. 1 wipe we have had 4 licensed plumbers out to your inbox problem a! Aggressive approach the same 16 home Improvements that are Best not to DIY a professional service complaints! Had an appt on a Friday and then got pushed to sat morning then they they... Included below service who came to $ 457 in full at time of.... Morning of 23 February that Roto-Rooter does not endorse any product, service or Business he would have overcharged for. Customer is located, and nothing was resolved again and I was contacted at 11:00 and told us would. One straight pipe complaint resolution website on the number of complaints, request a &... Proper equipment when he was on site was Isaac ( * * * * * ), is! Rooter and Roto-Rooter both hold mixed ratings on Trustpilot include where the customer $ 905 for his travel to... Sean determined that the pipe integrity was good enough to have been snaked with less! Representative, and companies have the opportunity to respond to these reviews tell you locations spread across country... Paid them so we could get reimbursement everything he did most likely dinner... This allows customers to make things right services that Roto-Rooter does not endorse any,... Not come till companies can ask for reviews via automatic invitations on 10/26/22 *... Giveaways from ConsumerAffairs 4.8 stars 18,000 to unblock a main drain not draining well considerably slower than before repair... The country, but Roto-Rooter triples that with 600 corporate and franchise locations 3rd man only wanted quote.

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