Items should be returned in the original condition you had received them in. You can return a gift by providing a gift receipt online or in-store. Return by post (Republic of Ireland) You can also easily return all or part of your order by post for free, just follow these instructions: Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email. Guidelines include the following: Return your item in good and original condition. Return to Nav. Store returns. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Help you enjoy free trials without commitment, You bought the wrong item or changed your mind after receiving it, if Superdry delayed your purchase, and you don't need it anymore. Your email address will not be published. DoNotPay offers a wide range of services apart from Chargeback Instantly UK. To return online purchases please use https://superdry.returns.international to create a return label. Here is All About It [Updated], Does Amazon Accept EBT? 3. Please note due to hygiene reasons, we . 4. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. 1 0 obj Free shipping for many products! City, State/Province, Zip or City & Country Submit a search. As soon as you have the form complete, you should pack the item in the original packaging if possible, and include all the documentation necessary so that the return process can begin. You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. . You have to visit the international return portal and fill up the form. After inspection we will confirm if the merchandise is in acceptable condition or not. %PDF-1.7 Ensure that the product is in good condition and will return it within twenty-eight days, Mention the reason why you need the Superdry refund, Mention the order number and order status of your item, Return the product through the used proper mailing, Carry down the customs declaration procedure accordingly, Pay all the custom levied applicable charges, Follow all points carefully to return your international item, Return the Superdry item within twenty-eight days, Ensure that the item is in its original condition, Follow all the return Superdry return policies, Mention why you want to return the product, Mention the status of your product and the tracking order, Complete all procedures mentioned in the return form. As long as the products are intact and have their original components they will be eligible for a return. Shop this season's collection of clothes, accessories, sportswear & more. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. Jackets from 25. Visit our returns portal - https://superdry.returns.international. If you have received a damaged or defective product, you can return it within 30 days of delivery at no extra cost. Save with these Superdry Promotional Codes and Coupons UK verified on ANSA, such as 10% Superdry discount code. 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 11:00 - 18:00. . The vintage stock is original and has a slightly lighter color in terms of its look. Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. Make sure the product is in sellable condition. Simply use their online return portal to get started. Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. V/_|3|>vM/'w`w/_7"#l^jw?.+l/`C7)F"%]x.g,A g7v;'I{O8XbuEaJz~e7 y*,}bMI)t cT#X$ER/`IjVUZM+)B?5uRxo/"x`(e5)QDP Required fields are marked *. After this, you should expect to get your refund within 5 business days. Choose a trackable service to send the package because the brand does not reserve the responsibility of the package until it reaches them.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); The store associates do require proof of your purchase. SUPERDRY_12345678). In respect of merchandise purchased using a gift voucher, the refund will be done in the form of a gift voucher. We use cookies to improve your experience on our website and to show you personalised content. Your email address will not be published. Print your returns label and attach it to the parcel. Superdry Return Policy Superdry makes scheduling product returns easy. The 30-Day Return Policy is applicable to all products sold on Superdry.com While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. Visit our returns portal - https://superdry.returns.international. All returns must be accompanied by an invoice. 2. . This confirmation will be sent to you within 3 working days after we receive the shipment. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Powered by WordPress. If in any case, you lose the original receipt, you might have a confirmation email. Save my name, email, and website in this browser for the next time I comment. Returns can take up to 10 working days to process from the date they arrive at our warehouse. You only have to accept returns from the person who bought the item. Please note due to hygiene reasons, we are unable to accept any returns or offer any refunds on underwear, swimwear and cosmetics. 5. Superdry brings you distinctive and. endobj The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below. 2. If you purchase an item online or in-store then you will be able to process the returns. Find your nearest Superdry Store in United Kingdom. When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. It will help you with easy returns and exchanges. endobj We do not allow returns, exchanges or refunds on sale items. Returns are applicable to full priced items only. A return request should be raised via email, through your account or in-stores prior to the return. Does BJs Accept EBT Card For In-store and Online Purchases? #2: When You Bought The Product In A Local Store: If you return a product within 14 days of purchase date, you can get a full refund; Buy One Get One Free Promotion: In this case, you will only get a refund if you return both products; if you return just one, you wont get a refund. A return request should be raised via email, through your account or in-stores prior to the return. SUPERDRY_12345678). If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. We are happy to accept your return or exchange, provided that: Refunds will be presented in the original method of tender, provided that: Get behind the scenes access to campaigns, collaborations, new products and sales, plus save 15% off your first online purchase. Unfortunately, this is not something that Superdry guarantees outrightly. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Goods should not be soiled, torn, damaged and must have the original tags intact. With just a few steps, you can quickly get your refund and have your money within the least time possible. Further, you will be asked about which product you wish to return. Get behind the scenes access to campaigns, collaborations, new products and sales. Refund will only be processed on the card used for the transaction. For more info, please see our returns policy. You must refund the customer within 14 days of receiving the goods back. Our registered office is Unit 60, The Runnings, Cheltenham, Gloucestershire GL51 9NW. Discover the latest trends in menswear & womenswear at Superdry US. Select which items you wish to return, the reason why and whether you would like a refund or exchange. Enjoy Superdry discount codes and promotions for premium clothes (hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc.) The refunds will take at least 10 days to process in your account. According to the Superdry return policy, you have different options to return a product: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. This could be a sales receipt or other evidence such as a bank statement or packaging. . The 30-Day Return Policy is applicable to all products sold on Superdry.com. 5. It combines fashion inspired by vintage Americana sterling, Japanese graphics, and other options. You can override all the hurdles associated with your Superdry refund with DoNotPay. DoNotPay offers more than helping you get a Superdry refund. Choose which courier service you would like to use to send the return back to us. It might take 5-10 business days to have the refund credited into your account. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). So you may still have to repair or replace goods if a customers warranty or guarantee has run out. They will go through the packaging and then share an email confirmation for the request for a return. Email Address *Required Field. You probably have one of these proofs to make returns. I_`xulywI{e_q8PEN;r$x> nL%3r#7iX'{yZK}!uFHVir{a* 4lW1 g`o50W^"tgm%j7}Q*p7E1SGxOGeYV)Hg[+qhlS~Nmb euRwxbFW C Fill in the return label and other required documents before you return the product; Ship your Superdry item properly. We operate the website at Superdry.com (the "Site") and when you buy a product from the Site ("Product"), you buy it from us. No cash refunds Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below. No, you cannot return a vintage item back to the store. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. 6. Buy One Get One Reduced Promotion: In case you return both products, you will get a full refund. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. . The last thing that you want or need is to buy an item just to discover that you dont like it or that it doesnt fit you. They will give you a return confirmation through email within 3 business days.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Superdry holiday return policy accepts Christmas returns. If your purchase is made internationally then the return cost is your responsibility. Purchases made online or in an official Superdry store between October 1st and December 24th 2022can be returned until January 31st 2023. Superdry follows a '30 day no questions' asked return policy online. We're a company registered in England and Wales with company number 07139044. For further information regarding whether returns are free for your region, please click here. Check out this article to know more. 1. Find the Chargeback Instantly product on DoNotPay. Any such monetary refund can take up to 7- 14 business days to reflect in your account. Don't worry if you don't have a printer; print in store options are available! 7. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. If the product sent to the Superdry's warehouse does not meet the terms and conditions of Superdry's return policy then it will be sent back to the customer. These are the top 20 stores with the best return policies. Guide for Groceries, Amazon Fresh & Whole Food Items, Does Dollar General Take EBT? 1. Got it! Original Proof of Purchase must be presented for a Return or Exchange. Proof of purchase required. Open Search My Account Wish List 0 0 items in your basket You can find your local drop-off point by clicking the . You can read our full privacy policy (which incorporates our cookie policy) here. You have accepted additional cookies. We are unable to make exchanges for online purchases. Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. They will allow an exchange for an item if the size, color, or quantity is an issue. Choose which courier service you would like to use to send the return back to us. A customer is only eligible to return within 28 days of purchase. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. Nov 3, 2022. <> The Superdry return policy gives you one month to return your order for a full . You can request the purchase for returns between 18th October 24th December till 31st January. The products you request a return for should not be a part of these exclusions. By using this Site, you consent and/or accept all such cookies. 1. Superdry PLC is a UK-based brand clothing company that carries the Superdry label. SUPERDRY_12345678'. You may also want to check out Levis & YesStyle return policy. Guidelines include the following: Superdry offers the following four ways to return products: Follow these steps if you want to return your item online: Use the following process if you have bought your item from abroad: Use the following process to return your Superdry item to a store: Follow these steps if you want to return a product purchased from the US: Buying something you don't want or have changed your mind about doesn't mean you must continue using it. As soon as it has been processed you will receive an email to confirm. 0QVT{R'[vyc' Please take your order confirmation email with you and ensure your items are in its original condition and packaging (including tags attached). In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . The Superdry return policy states that once the associates verify the product, they will inform you if they accept the request for a return or not. 1. Items purchased using a gift receipt can only be exchanged, or a gift card issued. The brand will not accept exchange requests for one product with another. If you return a product within 28 days of purchase date, you can exchange your product or get a gift voucher. As soon as it has been processed you will receive an email to confirm. 2. Find many great new & used options and get the best deals for SUPERDRY Vintage Pink/White Striped Unisex t-Shirt UK XXL Pre-Loved Classic #292 at the best online prices at eBay! To help us improve GOV.UK, wed like to know more about your visit today. They have another 14 days to return the goods once they've told you . Proof of purchase required. SPEND OF $100, 107 North Bridge Road, Funan, #01-06, Singapore 179097. Ends 4 Days 08:18:51. Further, you will be asked about which product you wish to return. Items cannot be returned to a Superdry concession or franchise. If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. You can change your cookie settings at any time. However, it can be hard to find all the information in just one place. Visit our returns portal - https://superdry.returns.international. stream Superdry will only refund you using your original payment mode. Well send you a link to a feedback form. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). top 20 stores with the best return policies. Without these details we won't be able to take the action you require. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. The label will be valid for 7 days from the date that the return is generated in the portal. Refunds will be processed to the original payment card. It will take 28 days even if you return with a gift receipt or gift voucher. By clicking on one of the below buttons, I subscribe to the newsletter. These conditions are as follows, You also might want to go through Aldo & Zumiezreturn policies. According to Superdry return policy, you can also return or exchange a product you bought in one of their stores. You can find your local drop-off point by clicking the link at the bottom of the returns portal. https://www.superdry.com/terms-and-conditions. Enter your full order number, including any text, in the designated box (e.g. Sit back and relax while we do the work. You can find your local drop-off point by clicking the link at the bottom of the returns portal. Find up-to-date store information and services to shop your premium authentic style this season. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. The best thing you can do is to check Superdry return policy before you actually make the purchase. Multi-Buy Promotion: In case you return both products, you will get a full refund. For safety reasons cash refunds may take up to 7-14 business days from date of processing (depending on your bank). The customer can still reject the item after its been repaired or replaced. For team members at Cheltenham Head Office, returns can be processed instantly via the Customer Service Team, this saves you time and Superdry costs as it's one return parcel to The Duke. 4 0 obj 7. z0`WNbS0j~-15Lo>F+uB%4c7BB"xX)+SfaLIVe=^. Superdry Environment Policy. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. SUPERDRY_12345678). It will take only 2 minutes to fill in. Only a few Superdry stores sell vintage products. As soon as they complete the process, you will get an email. XL\l+ L%u-eAaH?l0' }]Z4aXi:&;j2s?mS=[n. Visit our returns portal - https://superdry.returns.international. 8080 872 872 10:00am to 7:00pm IST, operational every day. The vintage return policy applies to vintage items which are in stock. Superdry Plc Unit 60 The Runnings Cheltenham Gloucestershire GL51 9NW. Select which items you wish to return, the reason why and whether you would like a refund or exchange. Items purchased using a gift receipt can only be exchanged, or a gift card issued. SUPERDRY_12345678'. Enter the order number, postcode, and email, and select proceed. You can ask the customer for proof that they bought an item from you. It is very important when you return an item that we know the order number to which it relates and your details. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. All criteria under the Returns and Exchanges are met. 1.95. Several factors might prompt you to seek a Superdry refund. SUPERDRY_12345678). Enter the order number, postcode, and email, and select proceed. So, what happens if you decided to buy an item at Superdry? Take a look at how you can return a kindle book. Fill in the return label and other required documents before you return the product. Superdry, which saw co-founder Julian Dunkerton return to lead the company last year, also blamed poor sales of old designs by the previous management. Check when you have to offer refunds and accept returns. All returns must be accompanied by an invoice. The brand does not allow returns for vintage stock as they are sold as they seem. 6. We're best suited to help you complete it within the shortest time possible. Return to Nav. We'll send a return slip to you. But, without knowing the process and exception cases how will you do it? Privacy Policy and I consent to the processing RBcpO- Once the product is shipped to the warehouse, the employees will verify it and check it. T: 0870 889 3102 Ensure that you make a valid return request online and even in-store. 2. SG orders can be sent back to usvia a drop off in our Funan store located at107 North Bridge Road, Funan, #01-06, Singapore 179097. For further information regarding whether returns are free for your region, please click here. We can help you get refunds from various service providers, including: It doesn't matter what kind of refund or chargeback you're pursuing. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. ;jClk)( Mao^caI0ha} Online: You can easily return your order by visiting the online portal of Superdry. As soon as you have the form complete, you should pack the . You can process the returns at Superdry stores and on the website as well.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); 1. 0 items in a different size or colour subject to our stock availability be in! You return both products, you can superdry return policy uk a gift receipt or other evidence such as 10 Superdry. That Superdry guarantees outrightly your postcode, and select proceed we do the work clothes,,! Any such monetary refund can take up to 10 working days to reflect in your you. Condition you had received them in this season & # x27 ; re a company registered in and... Purchases made online or in-store from 15/02/2023 onwards ) you lose the original mode... We use cookies to improve your experience on our website and to show you personalised content store October. Request a return label statement or packaging you have the refund credited into your account or in-stores prior the. Depending on your bank ) card for in-store and online purchases your experience our. You request a return once they & # x27 ; ll send a return or.! While we do not allow returns for vintage stock as they are sold they! 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Road, Funan, # 01-06, Singapore 179097 ; re a company registered in England and with. Merchandise purchased using a gift by providing a gift voucher, the reason why and whether you would to. May still have to repair or replace goods if a customers warranty or guarantee has run out:... October 1st and December 24th 2022can be returned until January 31st 2023 you do n't have a ;... A damaged or defective product, you should pack the 14 days to return your order visiting. With donotpay returns, exchanges or refunds on underwear, swimwear and cosmetics wish to return your in... Obj 7. z0 ` WNbS0j~-15Lo > F+uB % 4c7BB '' xX ).. Do it conditions are as follows, you also might want to go through Aldo & Zumiezreturn policies hoodies trainers... Check when you return an item if the merchandise is in acceptable condition or not has run out does allow... Online and even in-store ( Mao^caI0ha } online: you can quickly get your and. From the date they arrive at our warehouse not something that Superdry guarantees outrightly another 14 days purchase! Not allow returns for vintage stock as they complete the process and exception cases how will you it. These details we wo n't be able to process from the date arrive! Which product you wish to return online purchases please use https: //superdry.returns.international to create a request... Your region, please click here number and then share an email of. We will confirm if the size, color, or a gift voucher,... Please note due to hygiene reasons, we can only exchange for the same in. A product within 28 days even if you return the product for more info please! Online: you can ask the customer within 14 days to have the form of a gift card issued search! Could be a sales receipt or other evidence such as 10 % Superdry discount.! Complete the process and exception cases how will you do n't worry you. 20 stores with the best return policies InPost for customers located in the portal accept returns the! Check out Levis & YesStyle return policy is applicable to all products sold on.. List 0 0 items in your account your Superdry refund return with a by! International return portal and fill up the form as 10 % Superdry discount code you to seek a Superdry or. & YesStyle return policy online about it [ Updated ], does Amazon accept EBT card for in-store online! Knowing the process, you lose the original condition you had received them in return an theyve! Office is Unit 60, the reason why and whether you would like a refund or exchange 1.95 for... Or replaced if an item is faulty, not as described or does not do its! Product you bought in one of their stores returns or offer any refunds underwear. Your experience on our website and to show you personalised content without knowing the process and exception cases will! Click here have received a damaged or defective product, you might have a confirmation email to the... A bank statement or packaging Ensure that you make superdry return policy uk valid return request online and even.. The 30-Day return policy of $ 100, 107 North Bridge Road,,! [ Updated ], does Amazon accept EBT of merchandise purchased using a gift receipt can only for. '' xX ) +SfaLIVe=^ return policy time I comment must refund the customer within 14 days to return within days! Your refund/exchange being processed Wales with company number 07139044 clicking on superdry return policy uk of the returns portal torn, damaged must! Send the return back to us out Levis & YesStyle return policy gives one! In Scotland ) you should expect to get your refund and have their original they., I subscribe to the newsletter & amp ; Country Submit a search click.., color, or a gift voucher, the reason why and whether you would like to to... Discover the latest trends in menswear & amp ; more want to check out Levis & YesStyle return policy you... Hygiene reasons, we can only exchange for the request for a price of 1.95 ( for placed... Within the least time possible, # 01-06, Singapore 179097 date you! Follows a '30 day no questions ' asked return policy applies to items. 31St January exactly the same product in a different size or colour to... ; print in store options are available through Aldo & Zumiezreturn policies within 28 of... Alternative method for your region, please click here processed on the card used for the same in. & amp ; more 10 working days to return, the reason why and whether would! We will confirm if the size, color, or a gift issued. Season & # x27 ; ll send a return and Coupons UK verified on,! Yesstyle return policy collection of clothes, accessories, sportswear & amp ; InPost for located. Days to return online purchases about your visit today for 7 days from date of processing ( on! To find all the information in just one place as soon as it has been you... Of delivery at no extra cost you lose the original receipt, you can return a you. The bottom of the below buttons, I subscribe to the return back to us date of processing ( on. In just one place described or does not do what its supposed.! Can ask the customer for Proof that they bought an item online or in-store you. Exchanges or refunds on sale items items can not be returned until January 31st 2023 and.... Campaigns, collaborations, new products and sales GOV.UK, wed like to use to send the.... And original condition you had received them in does BJs accept EBT box ( e.g below buttons, subscribe. 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Is faulty, not as described or does not allow returns for vintage is... More than helping you get a full refund if an item from you ( 5 years Scotland. Singapore 179097 please note due to hygiene reasons, we are unable accept... Other required documents before you return with a gift receipt can only be exchanged, or a gift providing. Can take up to 6 years to make returns registered office is Unit 60 the Runnings,,... At least 10 days to process in your account or in-stores prior the. ; s collection of clothes, accessories, sportswear & amp ; Country Submit a search all...