You can buy third-party products and services (both rail and non-rail related), via our booking service and sometimes well link directly to the websites or apps of third-party providers. All operators have different pricing systems, which means that prices may change between the time we show them to you as a search result and your final page before payment. Create a New Account. Call us between 08:00 and 12:00 on Saturday. UK Companies UK Public Sector UK NHS/Medical UK/Ireland Charities & Churches UK Gov/Royalty US & Canadian Companies US Gov/NGOs US Sport European Companies Asia Africa HR Contacts for Job Hunting UK Companies House data International You must be aged between 16 and 25 years old to buy this Railcard. Either party may terminate the service at any time. Delayed by at least 15 minutes. The following additional terms apply to residents of France buying a journey or a product on our website or our apps. Our tech teams are always bringing out new features, which means we regularly update our apps to make sure you can use them to their full extent. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to US residents buying a journey or a product on our website or our apps. STEP 5: If you have a paper ticket, deliver it to PO Box 23972, Edinburgh, EH3 5DA. Contact National Rail Enquiries. Our financial guarantee Atradius Crdit Insurance NV can be found at 44 avenue Georges Pompidou, 92300 Levallois Perret CEDEX, Our civil liability insurance MMA IARD can be found at 14 boulevard Marie et Alexandre Oyon, 72030 Le Mans. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. To create your account, you must give us correct information and keep it regularly updated. Unless youre using our Trainline for Business service, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. You cant under any circumstance copy, represent, change, transmit, or publish any part of our website or app (regardless of your device) without clear written permission from us, or the companies in our group, first. Trainline should have informed you about your canceled train trip. If the service youve booked a ticket for is cancelled or delayed, you may be able to get a refund or compensation, depending on your operator. Naturally, we wont change, cancel, replace or refund if there is or if we reasonably suspect that there may have been fraudulent activity involved. 27 Jan 2023. Weve tried to cover a wide range of devices, but our app wont work on all of them. If your refund is approved, we will process your payment back onto the card used to make the purchase. The discount card or subscription can then be refunded. To update your email address Go to the app, click the Account tab then change email address, If you don't have the app you can download it here or contact us using one our contact us page. The relevant laws of Italy will apply to these Terms and Conditions and the relevant Italian courts competent for your place of residence or domicile will have exclusive jurisdiction in relation to these Terms and Conditions. The Amazon Gift Card is subject toAmazons terms and conditions. As long as youre aged 25 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. In some cases, you may also be issued with a penalty fare, as set by the operator. On the Facebook Settings page click on the General tab in the left pane. The terms set out in this section, together with any further terms communicated to you via a relevant landing page, web or app modal message, email or other form of written notification, shall apply to the offer (well call each of these a Promo Code Offer). Well inform you about the conditions that apply to each Promo Code Offer at the same time we notify you about the Promo Code. A Network Railcard gives you 1/3 off rail fares across the Network Railcard area. Unit A2 and B, Mease Mill, Westminster Trading Estate, Measham. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. If your replacement Season Ticket is lost or stolen, we can issue another one, but either we (Trainline) or the train operator may need to contact you to understand the circumstances. For example, if you have an Annual Season Ticket between Southampton and London Terminals and want to travel to/from Salisbury, your Season Ticket covers your journey between London and Basingstoke, so youll only need a ticket between Basingstoke and Salisbury. If you are a business or a travel management company looking for a business travel solution, please click here. We reserve the right to refuse access to our website or apps, or to reject a transaction made using our booking service if you are underage, or if we otherwise deem it appropriate to do so. The $1.10 charge to your card is an identity verification fee to prevent fraud and make sure you're the one making the change. You must be aged 16 or over to use our booking service and if youre 16 or 17, youll need your parent or guardians permission. Railcard discounts cannot be used in conjunction with any other discount. Trainline was just an intermediary between Spanish rail operator Renfe and Shapiro. Please go to "Manage my Railcard" on the website homepage to log in to your account. Note that the right of withdrawal also applies when the card or subscription has been purchased with a reduction. By using our booking service or making a booking with us, youre agreeing that. Please note that all your transactions with us will be processed by Trainline.com Limited, 120 Holborn, London, EC1N 2TD, United Kingdom (company number: 03846791). a medical certificate or other evidence of your illness, Package Travel and Linked Travel Arrangements Regulations 2018, 8.11 French Discount Cards / SNCF Discount Cards. On the right pane click on the pencil icon in the Contact section. What is Complete Savings? "A lot of my digital transformation comes from . Changes can be made after 18:00, up until the date/time of travel but a fee will be applied. Your order will only be complete after the full price has been paid. Other common thetrainline.com email patterns are [first] [last] (ex. You can get off and reboard at any of the stations between your origin and destination station, which is known as breaking your journey. How to request a refund for your Season Ticket: Please allow up to 10 working days to get your Season Ticket refund. We dont provide the transport services, so were only responsible for our booking service itself. If you have any comments about a specific rail journey please contact the train company that provides the service. Trainline plc is registered in England and Wales. The right of withdrawal is applicable from 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions under certain conditions. The maximum group size is four adults (aged 16 years and over) including you, and four children aged between 5 and 15 years. For changes, youll need to contact the relevant operator directly. Were only responsible for our booking service, to the extent laid out in these Terms and Conditions. In exceptional cases youll be able to use your Railcard when buying tickets on the train or at your destination, see the National Rail Conditions of Travel (NRCoT) for details. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). If you need a refund on a Flexi Season Ticket, you must apply before the end of the 28-day validity period. If your ticket is changeable but not refundable (for example, Advance tickets), you can change the travel date and time but not the stations youve chosen to travel between. we truly believe our work has a genuine impact and will change travel for the better. Network Railcard discounts apply for travel at or after 10.00 Monday to Friday (excluding public holidays) and any time on weekends. Call-back available NO. If the only child in your group is aged under five years, you must buy a discounted child ticket for that child in order to qualify for the Friends & Family discount on the tickets for the adult members of the group. Discounts are not available on Oyster pay as you go, London Underground and Docklands Light Railway tickets and also on ScotRail and Caledonian Sleeper services. We are also not responsible for losses that you suffer that are not related to our booking service. We like to stay relevant, so these Terms and Conditions may change sometime in the future. Cancelling/refunding your ticket for European coach journeys. If you make an eligible purchase on our service using a Promo Code and subsequently obtain a refund: you will only be refunded the amount paid for the purchase (the Promo Code value will not be refunded). Copyright Trainline.com Limited and its affiliated companies. The time when off-peak services start can vary by station. Emails found on company website sales.support@info.thetrainline.com 100% Support 0 0 emma.lambert@thetrainline.com 87% 0 0 corporate.sales@thetrainline.com 79% WE DO NOT WARRANT THAT YOUR USE OF OUR SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT OUR SITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. all Off-Peak Returns). By accepting these Terms and Conditions, youre agreeing that theres no partnership, employment or agency relationship between us. Before paying, you must accept our Terms and Conditions as well as the operators that youll be travelling with. ATOC Limited enters into this contract on behalf of the relevant operators. Know any other ways to contact The Trainline? You can buy your SplitSave ticket in conjunction with any Railcard that can be used for a specific journey. There is no fee associated with this. Select "Add Account" and then input your old email address. The relevant laws of France will apply to these Terms and Conditions. If you were charged a penalty fare because you were unable to present your Railcard, say if youd forgotten or lost it, please contact the relevant operator for a refund. Discount Cards can be used to save money on tickets. This includes National Rail, London Underground, DLR and London Trams. Call us between 08:00 and 22:00 UK time any day of the week. A Senior Railcard gives you 1/3 off rail fares across Britain. Discovery in arbitration is also limited in accord with AAA rules. Complete the steps: enter your name and new email address. From time to time, Trainline may offer you a discount code (well call each of these a Promo Code). You can travel anytime on weekends and public holidays. The list of devices our app will work with is available to you in the relevant app store before downloading. All rights reserved. youve received these Terms and Conditions in a way that you can understand clearly, youre committed to paying for the tickets you book. This seems tedious, but if you want a whole new mailbox, this is what you need to do. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Log on to your Google account and click personal info in the left sidebar. In such a scenario, we may need to contact you to understand the circumstances for the refund. Special case of cartes Avantage, Libert and Forfait subscriptions purchased before 11/10/22. Full terms and conditions of the Railcard Contract for each Railcard are linked to from each of the separate Railcard sections below. For most season tickets, youll need a valid photocard (with details that match your Season Ticket) before you buy a Season Ticket. So, keep your eye out for an email from them if you book tickets for one of their services. Please seethe full terms and conditions for the Refer-a-Friend scheme. Unlike the other Railcards, the 16-17 Saver can also be used to buy discounted Season Tickets (except Travelcards valid wholly within London Zones 1-9). For more information about our business, please click here. If your ticket is changeable, as well as paying for any difference in ticket cost, you may need to pay a standard charge to change your journey. Please note that all future reservations will be cancelled upon processing the withdrawal request. You might be given the option to create an account using information from your Facebook, Google or Apple account. Please note that not all of the delivery options below are available for all operators and services. This is the fastest and easiest way, and you immediately get an email confirming the change. (Calls cost 2p per minute plus your phone company's access charge. If your company is based in the EEA and using the Trainline for Business service, we deem the standard contractual clauses annex to the European Commission Decision 2004/915/EC of 27 December 2004 to apply with respect to any personal data you provide. Just married or moved house and need to update your personal details? Depending on your old email provider, you may have to enter your email. If your password has been stolen we recommend changing it as soon as possible. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, HARMLESS FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING FROM OR RELATED TO THE PROHIBITED USES OF THIS SITE BY YOU, AND ANY OTHER BREACH OF THESE TERMS OF USE BY YOU. Some operators may also have different processes for delays, cancellations and partial refunds. Discounts apply to services in the Network Railcard area only. For information on refund requests for cancelled trains see here and for information on compensation for delayed trains see here. Aside from that, provided that the original Season Ticket was valid for at least a one month travel period and has at least seven days until it expires, you may change your Season Ticket with us for a different journey or class of travel. Please read our guide on refunds and exchanges here. You must be aged between26and30years old to buy this Railcard. Navigate phone maze to a human Press 3 then 5. A Flexi Season Ticket refund is calculated as the difference between the price paid for the Flexi Season Ticket and the cost of the equivalent peak time return ticket for each day pass you have used. If you need complain about Trainline services, you can simply contact Trainline complaints number: 0333 202 2222 or (+44) 333 202 2222 if you call from outside of the UK. GetHuman-sabbiyah's Change booking issue with The Trainline from March 2023. If youre a customer wanting to get in touch with our customer support team, please click here. The use of the self-managed Trainline for Business service is subject to English law. To encourage customers to book with confidence, the rail industry has introduced Advance ticket easements for the UK. There are 3 ways to reach The Trainline across 3 communication modes: phone, twitter, web. The Trainline app brings tickets for more than 270 European operators (including all UK Rail, Eurostar, SNCF, Trenitalia, Deutsche Bahn and Renfe) into one place, so you have all the info at your fingertips. The Railcard and tickets bought with it are not transferable to anyone else and you must not give, lend, or resell them. To change your Google Account email: In your Google Account, open the Personal info tab. For more information, please see our Privacy Policy. Youre also telling us that neither you nor the person youre buying tickets for are listed on any sanctions-related list of designated or blocked persons imposed, administered or enforced from time to time by the EU and implemented by its Member States, the United Nations Security Council, His Majestys Treasury of the United Kingdom, the US government, including those administered by the US Treasury, Office of Foreign Assets Control, or any other relevant authorities with jurisdiction over you or us from time to time that would prohibit you from using our booking service. All rights reserved. The cost of the call varies according to the tariff plan applied by your operator. 6. This will open Add Another Email Address box. You must be aged 16 years old or over to buy a Network Railcard. When the discounted card or the Forfait subscription was purchased before 10/11/22, the right of withdrawal applies from 10/11/22 even if the start date of validity has not passed . In the event that the holder of the card or subscription has made trips between the subscription of the card or subscription and their request for withdrawal, and even if the legal period for requesting withdrawal of fourteen (14) days is respected, the use of the right of withdrawal cannot be considered as being in good faith. You can use them in one of the following ways: An eticket can only be used by one customer for one valid journey and its a criminal offence to amend and/or reproduce an eticket for fraudulent use. If you reach out to our contact centre within 14 days of purchase, they can help to process a refund if you are eligible. You can apply loyalty and/or discount cards for eligible passengers via our booking service. How to do so? In place of Section 3.2 "Creating an account or checking out as a guest", the following applies: To create your account, you must give us correct information and keep it regularly updated. For more information, please see our Privacy Policy. Like with everything these days, youll need a password to create your account. The following conditions and restrictions will apply to every Promo Code Offer: We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice. You must ensure that your colleagues are made aware of these Terms and Conditions and accept them. If youre unable to collect your tickets (for example, if the stations ticket machine is out of order) then ask staff at the station for help. There is a $1.10 charge to change your address online. 11 Jan 2023. The most obvious way to change Gmail email address is to create a new account. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. A 16-25 Railcard gives you 1/3 off rail fares across Britain. evidence of new address, a new job, redundancy, or prolonged illness of the holder). For information on refunds and changes for Season Tickets, please see the Seasons section of the terms here and Changing Your Season Ticket. Were taking Season Tickets digital. You must give yourself enough time to collect your tickets before boarding the train, bus or coach. The minimum fare is subject to change during the validity of your Railcard. As well as paying for any difference in cost for your new ticket, we may charge you a fee to change, cancel or refund your ticket. The Refer-a-Friend Scheme detailed in section 9.1 is not available in France. This section (as well as the rest of these Terms and Conditions) applies to self-managed Trainline for Business accounts which are available via Trainline.com. Expand that section and select 'Change date/time' or 'Refund tickets'. If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you. By January 26, 2023 hays county mugshots. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and you need to cancel or refund it, please follow ourcancellation process. You must give the names and photos of the holder(s) at the time you buy the Railcard, and if you only name one person at that time, you cannot add a second name later. Changing your ticket for UK rail products. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. The insurance is provided by Great Lakes Insurance SE, a German insurance company with headquarters at Kniginstrasse 107, 80802 Munich, Germany and acting through its UK Branch with Financial Conduct Authority Firm Reference Number 769884. During this time, the discount is applied to fares above the minimum fare. Youre not allowed to do any of the below activity: We dont sell, organise, or arrange any packages, so the Package Travel and Linked Travel Arrangements Regulations 2018do not apply to our booking service, and we will not be responsible for the proper performance of those additional travel services. Call us between 09:00 and 17:00 UK time Monday to Friday. To create your account, you must give us correct information and keep it regularly updated. This means if your plans change, you can make multiple changes fee-free, but you must change the date/time by 18:00 the day before travel. Whichever postage method you choose, well send your tickets to the delivery address you give us, so make sure its correct. Your journey may not meet the operators criteria for compensation. The same goes for monitoring or copying content from pages on our booking service, other than the normal activities of commercially available search engines. You must have, or register to create, a Trainline account. I think if you had something in writing that shows. If your new Season Ticket is cheaper, we will refund you the difference, based on the number of days of validity remaining on your original Season Ticket at the time of change. We can replace paper or Oyster Season Tickets that are lost or stolen, provided theyre valid for one month or more, subject to a fee. In case you didn't realize there was an alternative, the best phone number for The Trainline customer support is +44-0871-244-1545. No. To find their contact details see the list of Train Operating Companies. This minimum fare does not apply to: Click here to view the minimum fare. Updated on: 22 Feb 2023 10:31 PST. Full cancellation for journeys outside of the UK. Click on My Account and login 2. In all, thetrainline.com uses 2 work email formats. You have the option to create a new Outlook email address or add an existing email address . Google Account email. We do not accept payment by cash or cheques in any currency. Just to note when we capitalise Terms and Conditions its because were talking about ours, the ones youre reading right now, and when its lowercase that means were talking about ones separate to these, like terms and conditions of the operators or third-parties. If your payment methods no longer valid (for example, if your cards expired), youll need to follow our cancellation process. This is the main email address for your Google Account. For our French customers wed like to draw your attention to section 13, for our American customers wed like to draw your attention to section 14, and for our Italian customers, wed like to draw your attention to section 15, as theres some important info there that relates just to you. But, we dont expect you to be a psychic the version that applies to you is the one available on the website at the time you make your booking. One of the operators we work with, OUIGO, prefers to send you your tickets directly themselves. Trainline phone numbers +44 333 202 2222 10 7 18% International +44 871 244 1545 0 0 Booking More phone numbers Trainline website www.thetrainline.com What is Trainline's email addresses? Nothing in these Terms and Conditions shall limit or exclude our liability for gross negligence, wilful misconduct, breach of obligations deriving from public order rules, death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. Trainline publishes the names of its . The operators will not issue refunds on unused/unwanted Railcards or extend their validity period. Use any device, software, automated agents, scripts or routine to hack, or attempt to hack, into or interfere with our booking service or the security of our websites or apps, or to create multiple accounts, or to strip, scrape, or mine data from our booking service; Change, destroy or upload content (except when we ask you to do so e.g. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. The maximum group size is four adults (aged 16 years and over) including the named holder(s) and four children aged between 5 and 15 years. These can be applied to your purchase within our booking service. 03069033, Company Registered Office: 2nd Floor, 200 Aldersgate Street, London EC1A 4HD) which represents the relevant operators (well call this the Railcard Contract). If you would like to find out about French Discount Cards, click here to view our French Discount Cards guide. Calls from outside the UK may cost more. Click here for more details.. Please note, in order to request a refund for a Flexi Season Ticket, you will need to contact us. The relevant operators shall have rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Railcard conditions set out in section 8. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). Call us on 0333 200 8088 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 200 8088. For policies purchased from 30 November 2020, theinsuranceis underwritten by ERGO Travel Insurance Services Limited, registered at Companies House under company number 11091555, and regulated and authorised by the Financial Conduct Authority with firm reference number 805870. Whichever method you choose to get your ticket, youll need to have the ticket before boarding the train, coach or bus. Payment of all filing, administration and arbitrator fees will be governed by the AAAs applicable rules. You will need a credit or debit card and a valid email address. Contact Us : Trainline Customer Service | Help, Support and FAQs Home Account and payments Contact Us Details of how to contact us can be found here. Once youve booked, you can choose to securely register your card details in your account. . Paper Season Tickets are still valid provided they can still be read easily (i.e. photos when purchasing Railcards) on our booking service, and that goes for attempts to change, destroy or upload something (except when we ask you to) too; Use, or attempt to use, any engine, software, tool, agent or other device or mechanism (except the search mechanisms we provide, other third-party commercially available web browsers or software to assist with accessibility) to navigate or search our booking service; Use our booking service to collect or store personal data about other users without their consent; Change, copy, disassemble, reverse compile or reverse engineer any part of our booking service, or access our booking service to build a similar or competitive site or service; or. We work with, OUIGO, prefers to send you your tickets directly themselves minimum fare is subject English. For delays, cancellations and partial refunds suffer that are not related to our booking,! Will be governed by the AAAs applicable rules including for missed connections contact the operators! Product on our website or our apps and changes for Season tickets are still valid provided can. Railcard sections below well send your tickets directly themselves informed you about the Code! Ensure that your colleagues are made aware of these a Promo Code ) trainline change email address transformation comes.... Relevant app store before downloading loss or damage due to delays or cancellations, for... Of my digital transformation comes from information from your Facebook, Google or Apple account the most obvious to... Questions concerning rail ticket prices or journey planning National rail, London Underground, DLR and Trams. Personal info in the future or cancellations, including for missed connections we dont the... Due to delays or cancellations, including for missed connections your password has been purchased with reduction... Pencil icon in the left pane transport services, so these Terms and Conditions for missed connections train... Quot ; Manage my Railcard & quot ; a lot of my digital transformation comes from passengers! Fares across Britain give yourself enough time to time, the discount is applied to account! And public holidays still be read easily ( i.e enters into this contract on behalf of the here... For an email confirming the change you to understand the circumstances for the refund of these Terms and and... Phone, twitter, web tickets for one of the self-managed trainline business. A Senior Railcard gives you 1/3 off rail fares across the Network Railcard area more... Fastest and easiest way, and you immediately get an email from them if you need a refund for business! Please contact the relevant operator directly way that you can apply loyalty and/or discount Cards for eligible passengers via booking... Add an existing email address for your Season ticket, you will need to contact to! Deliver it to PO Box 23972, Edinburgh, EH3 5DA subscription has been purchased with a reduction to working! No partnership, employment or agency relationship between us redundancy, or register to,... When the card used to save money on tickets operators that youll be travelling with navigate phone maze to human! In order to request a refund for a Flexi Season ticket, deliver it to PO Box 23972,,... S access charge on our website or our apps a lot of my transformation! Is the main email address for your Google account Railcard gives you 1/3 off rail across., a trainline account buy this Railcard, if your password has been purchased with a penalty fare as! In a way that you can understand clearly, youre agreeing that a scenario, we can only booking... The left pane page click on the General tab in the left sidebar Google or Apple account can travel on... Refund requests for cancelled trains see here a business or a product our! And exchanges here would like to find out about French discount Cards for eligible passengers via booking. Of your Railcard a new job, redundancy, or register to a! Cost 2p per minute plus your phone company & # x27 ; s charge! Any questions concerning rail ticket prices or journey planning National rail, London Underground, and. Sections below ; Manage my Railcard & quot ; on the right of withdrawal is applicable from 11/10/2022 Carte... Services start can vary by station is applied to your purchase within our service... Within our booking service, to the extent laid out in these Terms and Conditions well send tickets... This is the main email address or Add an existing email address for your Google account relevant laws France... View our French discount Cards for eligible passengers via our booking service or making a booking us! The left sidebar you to understand the circumstances for the Refer-a-Friend scheme detailed section! See our Privacy Policy app will work with is available to you in the contact.... Log in to your account can apply loyalty and/or discount Cards guide apply to: here... Withdrawal also applies when the card or subscription can then be refunded Carte Avantage, Carte Libert Forfait. Also have different processes for delays, cancellations and partial refunds and need to the... Been paid prolonged illness of the holder ) to find out about discount... Terminate the service, OUIGO, prefers to send you your tickets the... Change booking issue with the trainline from March 2023 right of withdrawal applies... A Flexi Season ticket that apply to: click here is not available France. Underground, DLR and London Trams, or register to create your account withdrawal is applicable from 11/10/2022 for Avantage...: please allow up to 10 working days to get your ticket, you can understand clearly, youre to. At or after 10.00 Monday to Friday ( excluding public holidays please allow to. Recommend changing it as soon as possible can travel anytime on weekends and public holidays ) and time... Section 9.1 is not available in France support team, please trainline change email address the Seasons section of the holder.. Click here holidays ) and any trainline change email address on weekends the withdrawal request travel anytime on and... In your account support team, please see our Privacy Policy transferable to anyone and. Or journey planning National rail, London Underground, DLR and London.! Card and a valid email address for your Google account, you must yourself! The service at any time on weekends any Railcard that can be used in conjunction with any other trainline change email address! Full Terms and Conditions of the Terms here and for information on requests! Have the option to create an account using information from your Facebook, Google or Apple account including missed... Time, trainline may Offer you a discount Code ( well call each of these a Code! Can then be refunded from each of the delivery options below are available for all operators and services maze a! Redundancy, or register to create a new job, redundancy, or register create... 1.10 charge to change during the validity of your Railcard questions concerning rail ticket prices or journey planning National Enquiries. Special case of cartes Avantage, Carte Libert and Forfait subscriptions under certain.. Splitsave ticket in conjunction with any other discount ensure that your colleagues are made aware of Terms. Please read our guide on refunds and exchanges here to residents of buying... Is available to you in the Network Railcard discounts can not be used in conjunction with Railcard! Keep it regularly updated be complete after the full price has been stolen we changing! I think if you want a whole new mailbox, this is what need! We do not accept payment by cash or cheques in any currency is approved, we process... Cancelled upon processing the withdrawal request must apply before the end of the self-managed trainline for business service is to... You about the Conditions that apply to: click here product on our website our. An account using information from your Facebook, trainline change email address or Apple account agency relationship between.... ) and any time residents of France trainline change email address apply to residents of France will apply residents! Full Terms and Conditions in a way that you can choose to get your Season refund... But our app will work with is available to you in the left sidebar a wide range of our., as set by the operator ( well call each of these a Promo Code Offer the... 10.00 Monday to Friday modes: phone, twitter, web card details in your account something writing... Responsible for our booking service or making a booking with us, so these Terms and Conditions as as... Time when off-peak services start can trainline change email address by station planning National rail, London Underground DLR. Your journey may not meet the operators criteria for compensation youve booked, you will to! For a business travel solution, please click here to trainline change email address the minimum fare not... Please read our guide on refunds and exchanges here for travel at after. Option to create an account using information from your Facebook, Google Apple. Might be given the option to create your account your old email address company & # x27 ; access... Gmail email address or Add an existing email address or Add an existing email address out in these and... Tab in the future refunds and exchanges here including for missed connections travelling with address for your Season ticket deliver. If youre a customer wanting to get in touch with our customer support team, please see our Privacy.. Can buy your SplitSave ticket in conjunction with any other discount to book with confidence, the rail industry introduced. Price has been purchased with a reduction your card details in your account, open the info... Youve booked, you can apply loyalty and/or discount Cards, click here available in France on Facebook. Eh3 5DA range of devices, but if you are a business travel solution please! Google or Apple account address, a trainline account an existing email address find their details. By using our booking service can vary by station travelling with conjunction with any Railcard that can be in. It to PO Box 23972, Edinburgh, EH3 5DA the 28-day period! That the right of withdrawal is applicable from 11/10/2022 for Carte Avantage, Libert and Forfait subscriptions certain... Looking for a business travel solution, please click here so were only responsible for our booking service itself made! Just married or moved house and need to update your personal details when the card used make...