Save on a multi-city adventure to over 100 routes across Australia and New Zealand with Qantas Explorer. Qantas has begun contacting some of its customers to inform them they are entitled to a refund for cancelled flights after Australia's consumer watchdog raised concerns with . If we are unable to carry you and you have a confirmed reservation. Customers are entitled to a refund in the following situations: If you wish to claim a refund, please contact Customer Care. Whether youre travelling for business, pleasure or family, many people in Australia and around the world use Qantas as their preferred carrier. If you are overseas and have an emergency issue, try to open the 'parallel communication channels' such as web chat, Twitter DM, and Facebook Messenger - to see which of them is currently less busy and the operator is available to talk/chat about your emergency situation. Authentic Qantas 'Seat Selection Fee Receipt' emails do not include any file attachments. How to write a complaint about Qantas Airways? Reply times on Twitter or Facebook vary, and in some cases it may take even a few days for the airline staff to respond to your message. This review was chosen algorithmically as the most valued customer feedback. Members of the Qantas Frequent Flyer program can receive help via webchat or by e-mail: frequent_flyer@qantas.com.au. A: Qantas head office is located near Sydney Airport, in the suburb of Mascot in Sydney, Australia. as i booked them as the classic award tickets became available as below Leg 1 Mel-Sin- From just $6 we'll remove all advertisements so that you can enjoy a cleaner and uninterupted viewing experience.And you'll be supporting us so that we can continue to provide this valuable resource :). Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. Qantas contacts for Australia AU: Sydney, Melbourne, Brisbane, Perth, Gold Coast, Adelaide, Darwin, Gosford, Rockhampton, Canberra, Cairns, Broome, Alice Springs, Tasmania. With our interactive map it's easy to plan your next trip using money or Qantas Points. Deals on Qantas flights across a range of Australian and international destinations. Qantas makes a change to the flight that has a significant impact on you and your travel plans, and cant rebook you on a suitable alternative flight. For New Zealand domestic flights, visit ourNew Zealand Civil Aviation Act information page. Getting a refund on Qantas flights you cancelled. Earn Qantas Points when riding with Uber to and from eligible Australian airports. Book 10 or more passengers travelling to the same destination. You can also call the Feedback Line 1300 659 161 within Australia or +61 2 9067 1620 outside Australia (lines open from 9am to 5pm AEST, 7 days per week). Bookcar hire,car specials, commercial vehiclesandairport transfers. Start your trip in the exclusive surrounds of one of our world class airport lounges. Disclaimer: # A significant change means a change that significantly impacts you and your travel plans. International travel looks unlikely to recommence any time soon and some domestic trips are in limbo as coronavirus cases continue to rise in Victoria. Reportedly, the Qantas staff that you can reach via SMS is much more knowledgeable and experienced than those who serve other support channels. Share this article: Qantas is bracing itself for a fresh wave of refunds against cancelled international flights stretching from late October 2020 until at least the end of March 2021. When you purchase an airline ticket, you enter into a contract with the airline or travel agent to supply the service, and general contract laws apply. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. When you cancel the booking you can choose between being refunded any amount you're eligible for or requesting a Flight Credit.. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content in this publication. Apply for Additional Baggage Allowance, Seat Selection, Lounge Access Invitation, Complimentary Lounge Invitations, Bid Now Upgrades and Neighbour Free refunds. Browse discounted flights to Asia (40% 80% off). For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Find information on travel requirements and more. Although the usefulness of this method of communication is debatable, you can send a letter (or a postcard?) If you are a Frequent Flyer member, call 13 11 31. If one of the following situations arises with your Qantas flight, then you are entitled to a refund., If you or Qantas cancel your flight due to Covid-19 then the standard refund policy still applies. Airlines have been among the hardest hit by the coronavirus recession, but the swingeing cuts at Qantas carry a warning for the whole economy. Choose the seat that suits you before you get to the airport on Qantas operated flights. Get ready for your big adventure with our dedicated family section. Despite the consumer guarantees not applying to many flight cancellations, Mr Sims says it remains against consumer law for companies to mislead customers, so an airline can't insist on issuing a credit if that wasn't in the terms and conditions at the time you booked your flight. 40% 80% off with hacker fares. Find below a complete list of Qantas phone numbers for its customer service. Fly with us and discover the Qantas difference. Earning points couldnt be easier. Common problems addressed by the customer care unit that answers calls to +1 [850 (387)4969] include Change Flight, Baggage Problem, Refund Flight, Special Request, Flight Inquiry and other customer service issues. A: Qantas phone number in Singapore: +65 6415 7373. From overseas, call +61 2 8376 7600 (9am-7pm AEST, Monday to Friday). Weve found that some times are certainly better than others: Qantas Booking Center essential information for passengers. Once the form is displayed, complete the remainder of the information. You can also send an email using the Qantas Money online form: www.qantasmoney.com/contact-us. Ways to check-in for your flight including online and on your mobile. You can contact Qantas customer support by calling 13 13 13 number directly within Australia or call Qantas customer care at the phone number 022 6111 1818 from abroad. Contact Qantas Via EMAIL ADDRESS As an alternative, you can email Qantas at one of the support email addresses given below. If you have booked with us via qantas.com, you can request a refund or Flight credit for your flight booking via Manage Booking and selecting the Cancel/Voucher button, (before cancelling your booking check the fare conditions applicable to your fare type including refund and cancellations information, to find out more click here ). To start a refund process enter your Booking Reference and your last name (a separate refund request must be submitted per person and per service) - your booking details will be then retrieved automatically. Discover our Australian domestic and international network, airline partners and oneworld. Get ready for your big adventure with our dedicated family section. A separate refund request must be submitted per person, per service. Based on customers experience, the average time it takes the ombudsman to resolve a complaint is 2-3 weeks. Get the latest flight sales and travel reviews straight to your inbox. By David Flynn, January 19 2022. Qantas head office phone number: +61 2 9691 3636. But because of the pandemic, it's not a straightforward process. You may also send an email to info@qantasgrouptravel.com. With lots of ways to use your points, youll be sure to find something you like. We are committed to providing you with the highest levels of customer service including by looking after you if things dont go as planned. See our Conditions of Carriage for more information. The consumer watchdog has savaged Qantas for not telling customers they were entitled to refunds on flights cancelled as a result of the coronavirus. Read ourfull coverage of the coronavirus pandemic. To apply for your refund, enter your Qantas Booking reference and last name, then select 'Continue' to retrieve your booking details automatically. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. A separate refund request must be submitted per person, per service. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. The familiar smiles are waiting to welcome you onboard. To file a complaint, go to Qantas website and fill out the online form. A: No. Our current processing time is approximately 8 weeks. Options for mobility and medical assistance and first-time flyers. Depending on the circumstances, this may include a refund and/or other compensation. A: To contact Qantas Frequent Flyer (FF) about reward points and loyalty program, call 13 11 31 in Australia or +61 3 9658 5302 outside Australia (phone lines open from 7am to 8pm, Australian Eastern Time). With lots of ways to use your points, youll be sure to find something you like. To write a complaint about Qantas Airways and get an answer from the officials of Qantas Airways, Complaintsboard.com's objective complaint writing and answer providing system can be used. Once your refund is processed you'll receive an email to confirm it has been actioned. I had a family emergency and the crew could not have been more helpful! Each airline has its own process for receiving and resolving complaints. Submit a complaint and get your issue resolved. With a Wise Multi currency account and Wise debit card you can hold and convert over 50 currencies and spend money in over 200 countries around the world. Calling the main line and entering your frequent flyer number usually transfers you straight to the Platinum customer service agent. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. Search and book from over 15,000 cruise itineraries. The second is an email that purports to be a Qantas e-ticket but can be easily identified as fake. Choose the seat that suits you before you get to the airport on Qantas operated flights. Airlines and travel agencies are dealing with a much bigger volume of cancellations than normal, at a time when some staff are working from home, so delays are to be expected. Wise Multi-Currency account. Qantas cancels your flight and cant offer you a suitable alternative. Use your points for flights, upgrades, hotels, or car hire. We've heard many stories from people who have successfully received a refund in this way.". Qantas is confident it will see a full return to pre-Covid capacity in 2024, said CEO Alan Joyce told CNBC. France Paris. Another option is to raise a complaint with one of the state or territory consumer protection agencies: "The states do have a mediation service and they may well take up the case for you," Mr Sims says. Thank you so much Qantas customer support! Find out how you cancancel your flight booking. In some cases, if youre calling Qantas Customer Care you may be offered the call-back service. This complaint was posted by a verified customer. Qantas delays your flight and you have to cancel your travel plans. Now select your language of conversation. Here all you need to know about getting a Jetstar Airline ticket refund. A: Qantas phone number in Hong Kong: +852 2298 8111. Book airport transfers in over 280 destinations worldwide. How to connect with us through Social media platforms. At this point, before you start contacting Qantas call centre (often a lengthy process), try to get a quick fix by sending a message to customer service via social media. Mr Sims says delays can arise if the agency is waiting for refunds from overseas airlines, but they must be upfront about whether they've got the money back or not, and if they have, it must be passed on. Again, it all depends on the fare rules.. Lines are open 24 hours. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. Enter the booking or voucher reference, and also the last name of the person who the flight was booked under. Is this your company? Last month, Qantas offered customers refunds after the ACCC's COVID-19 taskforce received complaints from passengers who were given credits for cancelled flights. A: Qantas provides a dedicated telephone number for any urgent travel questions: 1300 722 040 (available in Australia only). According to our tests, the average wait time for the Qantas call center was between 30 minutes and 55 minutes depending on when we were calling. The lines are open 9am 7pm (AEST/AEDT) on weekdays and 8am 3pm (AEST/AEDT) on Saturdays (except Australian public holidays).