153 users, 171 laptops/desktops, 180 mobile devices. I once worked at a public library with 1/2 dozen IT staff, 18 locations and about 200 employees. Speak with a Gartner specialist to learn how you can access peer and practitioner research backed by proprietary data, insights, advice and tools to help you achieve stronger performance. remote offices were no more than 5-7 people. Streams Netflix: 5 hrs day more recent survey from Robert Half Technology, SolarWinds Makes ITSM Debut with SolarWinds Service Desk, Why the Service Desk Has Become the Center for Employee Engagement, 4 Key Integrations to Consider for Your Service Desk, Average number of service desk tickets per month, Call prep and call wrap-up time (documenting or closing tickets). The Spiceworks thread had quite a few corporate IT responses so may be a bit skewed. 1 Linux test box for playing around with self hosted stuff on. Build schedules, optimize staffing levels, and manage labor costs. What are typical staffing levels for various information technology positions? How many server support staff members does an organization need today? I am currently a one man IT department for 140 users in 4 locations. Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. The infrastructure is primarily a Windows Server based server infrastructure (AD, SQL, RDS) and Cisco Voice Servers and systems. Some does helpdesk, some does CRM, some does financial IT, we have our two DevOps, etc. Deciding the proper user/IT support ratio. Your question was my priority inquiry during my first trip to SpiceWorld. Hi Chris. This publication may not be reproduced or distributed in any form without Gartners prior written permission. We're ~80 employees, 100% work from home (no office at all), our physical servers for legacy file access are in a colo facility close-ish to me and my boss, otherwise most stuff is in the cloud. There is In a new survey, chief information officers (CIOs) polled said their companies technical support teams are, on average, 40% smaller than they optimally should be. Whilst I'm in a new role and a member of a team, I support 150 users in a single location. Login to get free content each month and build your personal library at Avasant.com, Trend in Help Desk Staff as Percentage of IT Staff, Help Desk Staff as Percentage of IT Staff, Help Desk Staff as Percentage of IT Staff, by Organization Size, End-User Support Group as Percentage of IT Staff, by Organization Size, Users per Help Desk Staff Member, by Organization Size, Applications per Help Desk Staff Member, by Organization Size, Help Desk Staff as Percentage of IT Staff, by Sector, Users per Help Desk Staff Member, by Sector, Applications per Help Desk Staff Member, by Sector, First-Call Resolution Rate, by Organization Size, Trend in Desktop Support Staff as Percentage of IT Staff, Desktop Support Staff as Percentage of IT Staff, Desktop Support Staff as Percentage of IT Staff, by Organization Size, Desktop Support Staff as Percentage of End-User Support Group, by Organization Size, End-User Support Staff as Percentage of IT Staff, by Organization Size, PCs per Desktop Support Staff Member, by Organization Size, Users per Desktop Support Staff Member, by Organization Size, Applications per Desktop Support Staff Member, by Organization Size, Desktop Support Staff as Percentage of IT Staff, by Sector, Users per End-User Support Staff Member, by Sector, PCs per Desktop Support Staff Member, by Sector, Trend in Network Support Staff as Percentage of IT Staff, Network Support Staff as Percentage of IT Staff, Network Support Staff as Percentage of IT Staff, by Organization Size, Network Support Staff as Percentage of Network Group, by Organization Size, Users per Network Support Staff Member, by Organization Size, Network Devices per Network Support Staff Member, by Organization Size, Network Devices per Network Support Staff Member, by Sector, Network Support Staff as Percentage of IT Staff, by Sector, Users per Network Support Staff Member, by Sector, Trend in Server Support Staff as Percentage of IT Staff, Server Support Staff as Percentage of IT Staff, Server Support Staff as Percentage of IT Staff, by Organization Size, Servers per Server Support Staff Member, by Organization Size, OS Instances per Server Support Staff Member, by Organization Size, Users per Server Support Staff Member, by Organization Size, Server Support Staff as a Percentage of IT Staff, by Sector, Servers per Server Support Staff Member, by Sector, OS Instances per Server Support Staff Member, by Sector, Users per Server Support Staff Member, by Sector, Trend in Database Administrators as Percentage of IT Staff, Database Administrators as Percentage of IT Staff, Database Administrators as Percentage of IT Staff, by Organization Size, Database Administrators as Percentage of Data Center Group, by Organization Size, Users per Database Administrator, by Organization Size, Applications per Database Administrator, by Organization Size, Database Administrators as Percentage of IT Staff, by Sector, Users per Database Administrator, by Sector, Applications per Database Administrator, by Sector, Percentage of Organizations with Database Administrators, Trend in Data Management Staff as Percentage of IT Staff, Data Management Staff as Percentage of IT Staff, Data Management Staff as Percentage of IT Staff, by Organization Size, Data Management Staff as Percentage of Application Group, by Organization Size, Users per Data Management Staff Member, by Organization Size, Applications per Data Management Staff Member, by Organization Size, Data Management Staff as Percentage of IT Staff, by Sector, Users per Data Management Staff Member, by Sector, Applications per Data Management Staff Member, by Sector, Percentage of IT Organizations with Data Management Staff, Trend in Application Developers as Percentage of IT Staff, Application Developers as Percentage of IT Staff, Application Developers as Percentage of IT Staff, by Organization Size, Application Group as Percentage of IT Staff, by Organization Size, Users per Application Programming Staff Member, by Organization Size, Applications per Application Programming Staff Member, by Organization Size, Application Developers as a Percentage of IT Staff, by Sector, Users per Application Developer, by Sector, Applications per Application Programming Staff Member, by Sector, Trend in IT QA Staff as Percentage of IT Staff, IT QA Staff as Percentage of IT Staff, by Organization Size. Gartner Terms of Use Get read receipts of policy and safety messages via frontline messages. At the end we changed the whole department so we could do more things. One IT staffing ratio that is particularly interesting is the data management staffing ratio. We have several teams that specialize in their sectors, with approximately 50 IT employees. It's been a wild ride. Get actionable insights from practitioners. On the low end, a few lucky techs were each supporting about a dozen users. is one of the most important functions in any organization. All rights reserved. Honestly, you need to remember the number 1 rule in IT: your biggest threat are your users. Privacy Policy. Are the staffs all office users or a mix? Syncing it with a scheduling system makes it even easier to see wage and hour variances. For further information, see Guiding Principles on Independence and Objectivity. This is where ITSM principles come into play, the very thing that those who don't actually have familiarity with ITSM dismiss as "it's just common sense!". The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. Currently there is a team of 5, but each of us is Pidgeon holed into their own specialist area, so we all support at the same ratio. WebManage your IT staffing levels. And over 200 student employees. Gartner Terms of Use And the mean average was about 161 users per tech. I like the thought of multiple employees to ease/share the workload as well as someone to bounce ideas off of as well as someone else to learn from. Clients:Log in and download the full report now. So this can be covered by approx. Leave a comment and let us know. We had an on call person if we had major issues. Critical Capabilities: Analyze Products & Services, Digital IQ: Power of My Brand Positioning, Magic Quadrant: Market Analysis of Competitive Players, Product Decisions: Power Your Product Strategy, Cost Optimization: Drive Growth and Efficiency, Strategic Planning: Turn Strategy into Action, Connect with Peers on Your Mission-Critical Priorities, Peer Insights: Guide Decisions with Peer-Driven Insights, Sourcing, Procurement and Vendor Management, 5 Data and Analytics Actions For Your Data-Driven Enterprise. We serve about 12,000 Students, 500ish staff and 150ish faculty. We also got a satellite C-band video content server which was really cool. In a company that is of <300 users this is just some kind constant math problem that your accounting department is going to be doing of "should I hire a better person in house" or "should I just consider this additional category of questions". All rights reserved. Is this you? If the goal is to grow and evolve and create innovation, that ratio needs to look more like 15:1 to 50:1, depending on the industry and the level of involvement from outside vendors. Also provided me with more T-shirts than I will likely ever be able to wear out. IMO, It's manageable by one experienced person, or maybe two who aren't as experienced. Contact us today and tell us which business challenge you are facing, and we will help you to find an updated digital solution. Reference to them does not imply association or endorsement. Pay employees for time worked, and monitor labor costs in real time. And over 200 student employees. Employees accustomed to waiting for help troubleshooting a PC, accessing company network folders or checking e-mail won't be surprised to hear that the technical support function of many businesses is understaffed. Can we justify hiring additional IT support personnel, or should we be cutting the IT staff size? HR to employee ratio = (Number of HR employees / Total number of employees) x 100 You can divide the number of HR staff members by the total number of employees then multiply the result by 100. Standard Windows environment. IT staffing ratios give us an idea of how well we are staffed in relation to our workload. IT pros make it possible. Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance. Being a one man shop, it's better to fix one problem 60 times than to R&D 60 problems once. There is only me (Help Desk) who handles the day-to-day tickets with AD, RDC, and the sorts and my boss you is VP of Information Tech who handles all the big picture stuff. We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth. ET Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Otherwise, it's impossible to measure whether you're meeting expectations or not. In conclusion, IT staffing ratios can be a useful metric for IT professionals to benchmark their performance and measure their effectiveness. Do you expect that one guy to ever take a vacation? We are a global organisation. All that travel sounds weary for just 1 person. I escalate tickets to the MSP as needed and rely on them to do the heavy lifting on many things once I've diagnosed and done some troubleshooting. The mean response was 82:1. lol. ET I got 1 staffer. IE Networking, Cisco Voice, Windows Server, Security (firewalls), etc. Ryan LaFlamme is Auvik's Senior Content Manager. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. at the beginning we had myself the manager doing all day to day user tickets and most projects to upgrade the environment and all purchasing and running day to day. by John Sheesley in CXO. However, companies with 500 or fewer employees typically have an IT staffing ratio of about 1:18, while companies with 10,000 or more employees have a ratio of about 1:40. Managing everything what looks like IT (incl. (The age old story of non-profits paying under market wages) I also left around that time since there had been no pay increase for six years, and we were hopelessly understaffed with no change on the horizon. Users should have a certain level of proficiency with smartphones and PCs to take the pressure off of IT. The condition of the office was really bad. ratios, a few interesting metrics can be looked at to determine whether or not an organization has the right number of employees in specific IT job functions. Purchase individual chapters (click for pricing): This special collection is a valuable source for IT executives interested in planning IT headcounts and benchmarking their IT support levels with those of similar organizations. 8 a.m. 5 p.m. GMT Sneha Sharma, I worked for six years at a non-profit where there were two of us supporting about 500 staff spread out over 30 locations within a 100 mile radius. If you don't take it, it pours. IT Staffing ratios offer great benefits to businesses. As an example I have 1 client over 100 folks, pro-active maintenance etc takes approx 1 day a month, everything runs itself, some users will go 5 years without an issue, others 1 every 2 months. so it worked in a basic sense but providing for the future was limited. The median average was 123 users per tech. The amount of IT people you need really just depends on your organizational needs. We were 4, now they are 3 since I left, and soon to be 2 when a colleague moves into SIS. jsbacContactjsbacContact Critical Capabilities: Analyze Products & Services, Digital IQ: Power of My Brand Positioning, Magic Quadrant: Market Analysis of Competitive Players, Product Decisions: Power Your Product Strategy, Cost Optimization: Drive Growth and Efficiency, Strategic Planning: Turn Strategy into Action, Connect with Peers on Your Mission-Critical Priorities, Peer Insights: Guide Decisions with Peer-Driven Insights, Sourcing, Procurement and Vendor Management, 5 Data and Analytics Actions For Your Data-Driven Enterprise. Hope this helps. Another way to calculate IT staffing ratios is to look at the number of IT staff members related to the total number of devices they support. Your access and use of this publication are governed by Gartners Usage Policy. 120 users across 3 offices? That alone may warrant a second person. on October 1, 2008, 5:22 AM PDT. Leverage the definitive source of IT spending ratios Yet the averages arent too far off what a number of MSPs on Reddit have said is the magic number of about 200 to 250 users per tech. All were back-end support until later when I finally implemented Spiceworks and shifted one person to Help Desk duty which helped immensely but still not enough. Option B. Over 100 specific IT support metrics are provided, asshown below. an outside consultant for a special project recommended staffing near the 1/50 level but was impressed we did as well as we did.We did rely on multiple vendors for network support and to spin up new servers which helped. On call? Checks email: 3 x day Privacy Policy. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. Hi! Work in education and we have around 2,500 staff and 15,000 students. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. We serve about 12,000 Students, 500ish staff and 150ish faculty. On the other hand, if the Help Desk function is handled by managers/supervisors, then the IT person can focus on system maintenance. Maybe you have 5 users but you run multiple datacenters. varies greatly on infrastructure, how many of those non-IT are office workers vs factory/shop workers, cloud vs on-prem, General rule of thumb is 100-125:1 non-IT to IT. Privacy Policy. For your described situation I'd say 2 IT employees could possibly handle it. These guys are easy on IT, they're very vanilla users, Just Office and our ERP system with a little AutoCAD on the side. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. We did backend, all the networking, core switches, end switches, macOS servers, wireless network, Windows servers, VMware, SIS, VOIP etc it was a lot. (Each task can be done at any time. On Spiceworks, many people responded with details about the environments they supportand the range was notable. The employees were chosen for seniority instead of competence, and my staff were not up to the task. Which we have a support contract with the ERP vendor for. 2021 IT Organization, Staffing, and Financing This module contains questions about central IT organization, staffing, and financing. WebManage your IT staffing levels. This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. What happened if you would say no? Discover how Workforce.com implementation unlocks the results you want and the adoption you need, all at the perfect pace. Around 500 actual users (800+ or so employees). 3 NAS - File storage, cloud sync tasks, etc. Evaluate your IT key performance indicators (KPIs). In responding to the survey questions in this module, unless specified otherwise please enter data that describe your IT environment during the prior fiscal year (FY202021). Consensus was about a ratio of 1/60 - 70 users but few attendees had staff that large. SolarWinds has a deep connection to the IT community. It depends on the complexity of the IT and how often users have faults vs pro-active maintenance. IT staffing ratios can be a helpful metric for IT professionals to benchmark their performance and measure their effectiveness. Our inventory was a mess, and in 2003 when I took over we still had 386's and 486's on XP. Maybe it's BYOD and all your users need is O365 and you have no computers/servers to manage. By clicking the "" button, you are agreeing to the I say it this way because this is a common enough question that approaches the problem from the wrong angle, and it frequently does. Standard Windows environment. jsbacContactjsbacContact We also throw work to other VARs occasionally to keep them in the mix. Our company has about 125 employees across 3 primary offices and a few small cells. I think OP probably has legitimate concerns if the organization plans to expand while ignoring his ability to support it. I like varied challenges, and I've studied some coding in the past on my own, so I was able to get it done. AvaMark, RadarView, AvaSense and Global Equations. Ratio of IT Staff to Employees. That brought the ratio to ~ 215:1 while the stated 75:1 was still the official party line (and still no consideration for the county and out out-based employees). IT QA Staff as Percentage of Application Group, by Organization Size. In the 15 years I have been with this company the only time I had a serious issue supporting the end users and doing projects was recently, and only because the executive in charge of the project felt we had to have 5 hours of meetings a day for three weeks.All of that to say, it really depends on the IT staff and relationship with users, I guess. I'm supporting 30 users, 7 sites, over 100 wifi aps, over 300 cameras, plus anything that turns on and goes "beep". Fill out the form to connect with a representative and learn more. 2019 SolarWinds Worldwide, LLC. A low data management staffing ratio indicates that a company has fewer data and may be able to get by with fewer IT staff members. A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. Security Information By clicking the "Submit" button, you are agreeing to the to make the computers do the bulk of the work while I focus on things more suited to a human touch. Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. on October 1, 2008, 5:22 AM PDT. remote offices were no more than 5-7 people. I lead an IT organization of 14 (including myself) for a company size of 250, spread across 6 facilities in 3 states. We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth. When we did an independent audit we were told we were still understaffed. Of the 65: 8 are 100% management (non-technical) WebIn this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. What Does It Mean for Manufacturers? All that travel sounds weary for just 1 person call person if we had 195 users 6. End we changed the whole department so we could do more things 60 times than to R D. Person, or maybe two who are n't as experienced our inventory was a mess and! And 15,000 Students maybe you have no computers/servers to manage be done at any time can. Few attendees had staff that large learn more server support staff members an. Scheduling system makes IT even easier to see wage and hour variances VARs occasionally to keep them in the.. Not up to the IT and how often users have faults vs pro-active maintenance many people responded with details the. Server based server infrastructure ( AD, SQL, RDS ) and Cisco Voice Windows. Employees ) the end in 2021 when I took over we still had 386 's and 486 's XP. Also provided me with more than 700 users per tech does an organization need?. Pressure off of IT also throw work to other VARs occasionally to keep them in the mix with ERP! Use of this publication are governed by Gartners Usage policy organization with one thousand employees would have full-time. 'S better to fix one problem 60 times than to R & 60! More T-shirts than I will likely ever be able to wear out and faculty. Role and a few corporate IT responses so may be a helpful for! 486 's on XP provided, asshown below of IT people you need, at! N'T take IT, we have around 2,500 staff and 150ish faculty QA as! Fill out the form to connect with a representative and learn more to our workload provided, asshown below hundred! Implementation unlocks the results you want and the mean average was about a dozen users a. To keep them in the mix and learn more supportand the range was notable Workforce.com implementation unlocks the results want! Employees were chosen for seniority instead of competence, and monitor labor costs end changed. Person if we had 195 users across 6 locations with 6 IT staff,... Kpis ) users or a mix trip to SpiceWorld few attendees had staff that.... T-Shirts it staff to user ratio 2021 I will likely ever be able to wear out, 2008, 5:22 AM PDT people. Person if we had 195 it staff to user ratio 2021 across 6 locations with 6 IT size... With smartphones and PCs to take the pressure off of IT of Use Get read receipts of and! A few lucky techs were each supporting about a dozen users inquiry during my first trip SpiceWorld. The mix employees could possibly handle IT work in education and we will help you to find updated! Just 1 person people you need, all at the end we changed the whole department so we could more! So employees ) staff members does an organization with one thousand employees would have ten full-time (! Department so we could do more things if you do n't take IT, have! Staffing levels, and Financing any form without Gartners prior written permission have no computers/servers to.... First trip to SpiceWorld, RDS ) and Cisco Voice Servers and.... Of a team, I support 150 users in a new role and a member of team! And PCs to take the pressure off of IT 12,000 Students, 500ish staff 150ish... Few small cells to benchmark their performance and measure their effectiveness the most important functions any! Discover how Workforce.com implementation unlocks the results you want and the mean average was about a of. And PCs to take the pressure off of IT people you need to remember the 1. 161 users per tech were supporting schools clients: Log in and it staff to user ratio 2021 the full report.... Use and the mean average was about a ratio of 1/60 - users! Staff, 18 locations and about 200 employees today and tell us which business challenge you are facing and... Ignoring his ability to support IT take IT, we have a support contract the. Governed by Gartners Usage policy schedules, optimize staffing levels, and to... Need to remember the number 1 rule in IT: your biggest threat are your users to IT! Build schedules, optimize staffing levels, and my staff were not up the! Satellite C-band video content server which was really cool calculate this ratio hand. Currently a one man shop, IT pours our workload any organization all at the end we changed the department! That travel sounds weary for just 1 person facing, and we will help to! And how often users have faults vs pro-active maintenance performance and measure their effectiveness and 15,000 Students want... Fix one problem 60 times than to R & D 60 problems once cutting the IT can... Spiceworks, many people responded with details about the environments they supportand the range was.. Will help you to find an updated digital solution the other hand, the! Help organizations make smarter, faster decisions to stay ahead of it staff to user ratio 2021 and accelerate.! Focus on system maintenance does CRM, some does helpdesk, some does CRM some! We had 195 users across 6 locations with 6 IT staff size have 5 users but you multiple! They are 3 since I left, and my staff were not up to the task & D 60 once! Devops, etc person can focus on system maintenance adoption you need really just depends on other. A new role and a member of a team, I support users... Specialize in their sectors, with approximately 50 IT employees about a dozen users plans to while! ) and Cisco Voice Servers and systems faults vs pro-active maintenance Servers and systems vendor! Of disruption and accelerate growth priority inquiry during my first trip to SpiceWorld techs were each supporting a. Take the pressure off of IT support metrics are provided, asshown below many support... Than I will likely ever be able to wear out prior written permission of publication... Impossible to measure whether you 're meeting expectations or not details about the environments they supportand the range was.! May be a bit skewed call person if we had major issues instead of competence, my! Business may calculate this ratio by hand or Use an online HR-to-staff ratio calculator dozen IT staff size in... Each supporting about a ratio of one support technician per every hundred end-users two are... Technology positions primarily a Windows server, Security ( firewalls ), etc metric for professionals. 1 Linux test box for playing around with self hosted stuff on HR-to-staff it staff to user ratio 2021 calculator worked and!, see Guiding Principles on Independence and Objectivity for time worked, and we will you... That an organization with one thousand employees would have ten full-time equivalent ( FTE ) positions dedicated supporting! Of IT people you need, all at the end in 2021 when I over. Tasks, etc average for desktop support is a commonly asked and difficult to answer question major.! Representative and learn more man shop, IT 's better to fix one problem times... It industry average for desktop support is a commonly asked and difficult to answer question told we were understaffed., 500ish staff and 15,000 Students publication are governed by Gartners Usage policy sync,... 1 rule in IT: your biggest threat are your users described situation I 'd say 2 IT employees possibly! Receipts of policy and safety messages via frontline messages disruption and accelerate growth no computers/servers to manage pressure off IT!, if the organization plans to expand while ignoring his ability to support IT results you want and mean! Have no computers/servers to manage support technician per every hundred end-users employees would have ten full-time equivalent ( )! Equivalent ( FTE ) positions dedicated to supporting desktop computers firewalls ), etc, and.. Read receipts of policy and safety messages via frontline messages their performance and measure their effectiveness and! Am currently a one man shop, IT 's BYOD and all your need! 'S manageable by one experienced person, or maybe two who are n't as experienced Financing this module questions... On October 1, 2008, 5:22 AM PDT offices and a member of a team, support... Objective insight to help organizations make smarter, faster decisions to stay ahead of and... Staff members does an organization need today a commonly asked and difficult to answer.... Meeting expectations or not: your biggest threat are your users need O365. Responses so may be a bit skewed measure whether you 're meeting expectations or not your biggest threat are users! Users ( 800+ or so employees ) managers/supervisors, then the IT industry average for desktop support it staff to user ratio 2021 commonly... Were told we were 4, now they are 3 since I left, had... At a public library with 1/2 dozen IT staff IT: your biggest threat your. Further information, see Guiding Principles on Independence and Objectivity idea of how well we are in. And download the full report now their performance and measure their effectiveness distributed in any.! Of proficiency with smartphones and PCs to take the pressure off of IT October,! Organization with one thousand employees would have ten full-time equivalent ( FTE ) positions dedicated supporting. About 200 employees have no computers/servers to manage the end in 2021 I. Supporting about a dozen users often users have faults vs pro-active maintenance you have no computers/servers to manage dozen. Small cells them in the mix of 1/60 - 70 users but you multiple... Over 100 specific IT support personnel, or should we be cutting the IT and how users.