While the buying process was fine in terms of the sales people the product is just not worth it. Instead, as long term very satisfied customers we continued with RF and purchased a more costly set and paid the difference. One night I just happened to sleep in a white t-shirt to my surprise when I woke up I found 2 BED BUGS on it! Raymor and Flanigan also offers a dedicated 45-Day Comfort Guarantee program for their mattresses. I have called to cancel on hold an hour and disconnected! Investing in the 5-Year Platinum Protection Plan at Raymour & Flanigan is a great thing to do to make sure that you can be refunded for your purchase. New comments cannot be posted and votes cannot be cast. The Savion sofa at the time of writing was the most expensive we saw, coming at around $7,199.95. Raymour & Flanigan Manager Steve Tucker Raymour & Flanigan Manager Steve Tucker was very helpful with our furniture exchange, he was very informative and knowledgeable about the furniture at Raymour & Flanigan, and if it wasn't for the Platinum Plan we purchased originally we would have never been able re-choose for a replacement. I want the replacement twin headboard & foot board shipped to main exton pa, 19341 store for pick up, I will swap like for like, don't need replacement mirror, I touched it up, please confirm with . Upon delivery we looked at the nearly flat armrest and wanted to return the 3 items (totaling $5444.85 Blake couches and recliner chair purchased in Staten Island). Sign up to receive our free weekly newsletter. Since Ashley Furniture also builds many of the pieces you see in their showrooms, the retailer can offer a variety of limited warranties and process requests quickly. I guess it's worth it if I end up needing it. When I got home I couldn't get it out without help from a neighbor and cutting open the box to get it out. It provides a vague disclaimer that merchandise received in good condition is not returnable or cancellable. I purchased it - I want to say it was around 175 but I'm not sure, we bought alot of furniture from them so wanted to have piece of mind don't know the cost of my parents got it on a dinning room table and chairs, R/F have already been to the house a few times, fixing and replacing chairs. Sick-over-sofa loveseat from Raymour and Flanigan. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. So I asked the delivery team to keep one box spring in the truck, because I was guessing I am getting into another troubles with return. All business will get complaints. Patients made into prostitutes and sex slaves, bilking insurance companies out of millions, Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report. This plan protects your furniture pieces against cosmetic stains, cuts and punctures, rips, bleach, food and drinks, as well as ink and dyes. Independent of a referral compensation agreement with companies on our site, companies may also choose to subscribe to We were also tricked into the protection plan and they too told us that Cat damage would be covered!. Corporate Advocacy Business Remediation and Customer Satisfaction Program. Each retailer boasts low prices and a diverse collection of styles to choose from. Secondly, delivery was cancelled by Fedex the first time, no reason given. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Specifically, Raymour and Flanigan stores are distributed through seven American states, including major outlets in New York, Philadelphia, and Boston. *did you get the raymour and flanigan protection plan? The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Addendum: They basically said it's not their problem. READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Raymour and Flanigan. Tell us has your experience with this business or person been good? Raymour & Flanigan was voted Best Furniture Store on Long Island in 2016 and 2017 through the Best of Long Island program. He said all mechanical issues covered and any rips, etc by animals all covered. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When it comes to choosing between Ashley Furniture and Raymour & Flanigan, considering these features can help you buy with confidence. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Yes, Raymour and Flanigan furniture is commonly protected by a 5-year platinum protection plan. Guaranteed 3-day delivery. While Raymour & Flanigan has positive reviews online overall, many customers are unsatisfied with the coverage or service they received after purchasing the extra protection plan coverage. In addition to these alternative financing options Raymour & Flanigan offers traditional purchase opportunities. Platinum Protection Plan | Raymour & Flanigan See All Living Room Sofas & Sectionals Sectionals Sofas Living Room Sets Sleeper Sofas Futons & Convertible Sofas Loveseats Ottomans Custom Furniture Custom Furniture Chairs & Recliners Recliners Accent Chairs Chaise Lounges Benches Tables & Storage Coffee Tables End Tables Accent Furniture Sofa Tables ?az-a30Y@[e%L[2(p6Kcd-RQnXRKY2)7`22 k>'pJNR8APA SR3N!b>5Cp)4--3|]p2rKVBhJ& 8,RRBu|iiT6AHWrqO+,T3V*8,,CT1{-K\>l\7dJ-]F*UxYbU2GUh0F~0hBLj2,{JXoI!o[&Q-"JL[_N[E6edg@lx,;];e2hbM^Lb:x)^1E1e*J Privacy Policy However, the armrests lower density foam all but disappeared/disintegrated never expanded leaving thin fabric barely covering the hard edge surface agains the arms/elbow causing unnecessary pain and unusable unless covered with our pillows or blankets. do you think its worth it? I could be from me. These are industry standard for larger furniture purveyors. This heavy-duty 8.5-Gauge ensured this sectional provided uniformity across the board, with zero sagging. I informed her that I was unaware of this and never told. Therefore, you could be understandably curious. Cookie Notice Raymour & Flanigan Furniture - Horrible Company, Raymour & Flanigan Furniture - poor quality furniture, Raymour & Flanigan Furniture - Poor service and fake charges, Raymour & Flanigan Furniture - Warranty plan - what is the point if i'm dead, Raymour & Flanigan Furniture - bad furniture and bad service, Raymour & Flanigan Furniture - Broken bed, Raymour & Flanigan Furniture - platimum protection plan, Raymour & Flanigan Furniture reviews & complaints. Two Raymour and Flanigan models come to mind when we talk about durability: the Tatum Dining Chair and the Sea Drift Wicker and the Teak 4-pc. Never, never, never order from the store. I should have known the "furniture protection plan" was a major joke when the manager never returns our calls because she's always so busywell so are WE! There was nothing they could have improved. Customers can make payments online, by phone, through the mail, or at any of its retail locations. We had the most fabulous sales person Duchess! Why Ripoff Report will not release author information! Arm is sitting directly on wooden support. Exact coverage terms depend on the item and type of damage, so considering the differences between the Ashley Furniture and Raymour & Flanigan plans may help you decide which works best for you. This sofa doesnt see heavy or abusive use, and we only have a cat that doesnt sit on it. Going for famously luxurious brands will cost you a fortune. When I called manager to cancel one of the box springs, I was told that they going to deliver and "we'll see". Platinum protection plan is a joke! (with pics), Best Buy vs B&H Camera protection plan? We want a full refund and are willing to do a reselect as RF has furnished several of family homes with never a problem. This mattress retailer offers a variety of payment and financing options to suit your specific needs. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This chair is made from Kiln-dried hardwood and sturdy wooden frames further reinforced with hardwood veneers. Unlike Ashley Furniture, Raymour & Flanigan is a regional brand. I have emails with an associate saying I would like new covers as this does not solve my problem of being able to wash them since they are now sewn shut. We had purchased the extended warrant, which cost us hundreds of dollar more, at the time of purchase so we were told there would be "no problem" getting that fixed. If you are in New York, the probability is high that you would have strolled into a Raymour and Flanigan store when searching for furniture. We cant talk about how comfortable Raymour and Flanigan furniture is without mentioning the Beautyrest Black L-Class Firm Mattress we found in Raymour and Flanigans store. I typically never buy extended warranties, just a little concerned in a sense with the motors etc. With over 1,000 HomeStores across the country and abroad, Ashley Furniture is the more widespread of the two brands. Here, Raymour and Flanigan offers over 400 stain-resistant styles. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This company operates stores in seven northeastern states, with locations in the region's major cities like Boston, New York, and Philadelphia. I am majorly pissed off at their blatant lack of respect for their customers. If you would like to see more Rip-off Reports on this company/individual, search here: Read more reports about Raymour and Flanigan. Shoppers who want to browse the companys selection from home can also check out the brands online store. This is a scam. TOLD because of the issue with the recall? Since. Said there's no way that they were responsible and that they don't sell furniture with BED BUGS. If you select delivery, you may receive it free of charge. See our How We Rank page for more details. Absolutely appalling! "No questions asked," says King. We aim to provide readers with the most up-to-date information available about today's consumer products and services. This went on for almost a week. | to its name, this indicates that we receive compensation from the company in exchange for referring prospective I've ordered mattresses and box springs relying on manager's advice. I purchased 2 pieces of bedroom furniture from Raymour and Flanigan in Nov. of 2022. Please note, the company reserves the right to repair or replace your furniture as deemed necessary and solely at its discretion. impact a company's ranking on BestCompany.com, it does provide companies with access to review generation tools and The outdoor Seating Set is beefed up with stainless steel hardware and a powder-coated aluminum frame, ensuring it lasts you through the years. Dont click on those slick Ads! We also love the rustic wooden options Raymor and Flanigan has. It may not be copied without the written permission of Ripoff Report. For normal purchases, the card has a standard . That damage was covered and Raymour and Flanigan quickly sent me a new cushion to my home (no person came to my home to see or review the damage) related to that claim. Raymour & Flanigan also notes that acquiring ownership by leasing costs more than its cash price. 72c ^fl3g5abOX9 RX. We called for service and have been told "cannot fix or replace foam as it is inaccessible." He gave me an approximate price, which I approved. It was only $150 for a bedroom set, 2 couches, a hutch and 2 chairs. Advertisers above have met our She informed me that it did not happen upon delivery, when I have the time stamped photo to show otherwise. The sofas we saw on Raymor and Flanigan ranged from $369 $7,300. Submit a complaint and get your issue resolved. services that, when utilized, may impact its score on BestCompany.com. You can apply for financing right on its website. All Rights Reserved. Versatility is one virtue Raymour and Flanigan has in abundance and it appears to have served them well across the years. But when the 2nd piece came in, all of a sudden the company wasn't going to deliver it unless I paid twice! While the room planner can be very useful to help you get a general idea of how furniture will fit in your space, because it does not allow you to place specific furniture models from the showroom, it is only a general plan. !Within the 10 months we've had our furniture, they've come 3 timesOne of the brackets on our coffee table snapped - FIXEDButton on couch cushions were coming off - FIXED Crack in end table glass - FIXEDI dont know what I would've done if we did not have the protection! I tried calling them, but of course, THEY don't have to attend to anyone until 8:30 AM! This Raymour & Flanigan Platinum Protection Plan Service Contract (this "Plan" or "Service Contract") is a Service Contract between you, the consumer ("you," "your"), and . Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. Hard Plywood, disintegrating and shifting foam causing pain is unacceptable with or without the Platinum Protection which we have. https://www.ripoffreport.com/reports/raymour-and-flanigan/nationwide/raymour-and-flanigan-bogus-platinum-protection-plan-and-terrible-customer-service-liverpo-1156787, Raymour & Flanigan Furniture and Mattress Store Raymour and Flanigan, Raymore & Flanigan, Raymore & Flanagan (sp.) Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. Just recently purchased a new couch and two chairs, all with electric reclining mechanisms. I also noticed the cushions for the back are "smushed down." Again they say someone will be in touch. If you invest in this warranty coverage, you can decide to return your item to the retailer for five years after purchase. Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! This mattress is enhanced with the famed T3 Pocketed Coil Technology. He was aware that I've chose a long term, but hadn't mention that this is not applicable to this items. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages.