I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. Your internet provider might be the real issue. But it sounds like this is somthing else. Tried restarting it several times, no joy. Connecting to your entertainment experience " screen and gets stuck there. For more information, refer to Understanding Data Usage. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. Cox has a recording style for everyone. Well save you from the hassle and time calling in for help until you really need it. Heres what you need to do to figure out and fix slow Cox internet. adding MoCA in these powered splitters works by what is termed leakage. Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) Your email address will not be published. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. The Xi6-T progresses to the "Welcome. Also, which model of box do you have? Technology, Apple Contour App Appears Frozen or Buffering I am considering dropping cable at some point. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. It is so hard with this company to get to a knowledgeable tech. @CCAndrewThank you for the reply. No joy. Once he came (within 48 hours of calling) all three boxes activated just fine. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. You simply have to wait for Cox to resolve the situation. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. These are small devices you can put in spare rooms and get cable TV. If youre like me, you probably have a Cox home phone too. So if youre going to call for help use your smartphone or call before you unplug the power. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? iPad mini Check out Contours App Store and Google Play Store pages to ensure your version of the app is up to date. Your set-top box will be rebooted in a few seconds. Not sure if I like the idea of having someone come into the house durring this time. This happens after a minute in Fast Forward or Rewind. You can also try to Reset your Cox Remote. TV programs that are actively recording will be interrupted. I could get the Internet working, but not the cable TV. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. Technology. Those have even more problems because they overheat. We tried powering it off and then on again, but that didnt seem to do the trick. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Other tv's in the house are working fine. Thats why we recommend using your own high-end WiFi router. Tap on the TV option at the bottom of the Overview menu. That's why you may have to cycle power repeatedly or just wait. Perhaps, AT&T would even help me pay my penalty for cancelling. Select Troubleshoot. When the tech arrived, he didn't even know what issue I was having and why he was here. Today my DVR would not display any channels. Technology If youre still missing channels, run a channel scan. I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. Bienvenido. Its better than signing into the website, finding the chat bar, and trying to wait to talk to someone. It can slow you down from changing channels and even shutting off the TV. Powered off, restarted, still on the "Welcome. Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. Answer 1 of 31. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. Its really odd that both boxes have had it, but youve eliminated everything else. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. Learn More. Other tv's in the house are working fine. Enter your zip code below to see other top providers in your area. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". Again, Internet and phone works great but no TV. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. Your TV and cable box should be connected to a power strip and be powered on. Does it work if you take the dvr to where one of the smaller boxes are? All rights reserved. Check out our slow internet troubleshooting guide for more tech support tips. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. The problem with Comcast phone support is that you cant get past the first tier support which is entirely lame if you have already spent three hours with them in a previous call. Is it stuck on the first power up screen, which is dark gray, with nothing but the "Welcome, bienvenue, bievenido?". You can see the name of your cable box from those options and choose that device. Editorials it just happened to me after having no signal for 2 days. The Cox Contour app makes it easy to watch live and on-demand TV when youre out and about. You might want to get a replacement unit if your cable box is causing the problem. Click OK. Use the down arrow button to access Device Settings. #2 06-04-2015, 06:42 PM sturtyboy. Nothing changes. Editorials Well, I am going to post this here since phone support is absolutely useless. Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. This is exactly what I feared. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? The Xi6-T showed no error but appeared to be loading a channel. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). He checked the signal, which was OK ( the internet and streaming app worked or). Most likely you have Cox Cable TV, internet, and home phone. Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. Its just basic cable programming, plus some extras. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. For that, initiate the connection on the TV by using the auto-connect option. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. Good luck, and hopefully we helped you fix your home internet, TV or phone. This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? This should get your device to restart. Wait until all the lights are off. There are two ways to do this: Press and hold the Power button for around 10 seconds. Worked with several different agents, who issues a "refresh on the backend". After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. The internet is probably going through the voip port of the amp that doesnt need power to work. But unfortunately you usually will be stuck back in the "Welcome. I reset and since than it has been stuck on the "welcome. Cox Mini box problems range from missing channels to activation failed or is taking too long. Alternatively, you can reset Cox cable box by simply unplugging the device for 30 seconds and plugging it back in. 2021-07-17 05:07 PM. Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. Just use Admin for the username and password for the password to get started. We might sound like a broken record, but the same rules apply here. Click. How do I contact and speak with someone live? Setting up your Cox Contour 2 TV box. I just did that today as it was connected to one of the TV ports. I was so mad that I just said **** it and went for the upgrade. By signing up, you agree to our Terms of Use and Privacy Policy. Software Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. Grand Master. This is really pitiful customer service. Cox advised me I could swap it at a store or have a tech come out. I am not sure how to interpret the cable signals. Connect the Ethernet cables as well. I reset and since than it has been stuck on the "welcome. The drop coming from outside is connected to the "In" port. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. This way, you can update the cox cable box as per the time you want. From My Services, navigate to the MyTV option given under it. We have a contour 1 box. Is Your Cox Contour Box Stuck On Boot Get 9 Free Solutions. Before you go to the local Comcast store, make sure they are open. Everything looks in spec. MacBook Call Cox for help because most of the quick and easy tips didnt work. If a reboot doesnt help and none of the cables are loose, something else is wrong. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The Pace boxes still show the RDK-03033 error. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. So, restart the router or modem, or both. Ok, so I swapped out the Comsope amp/splitter. My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). How do I fix this? #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. Hi @valkaz, Is the box still frozen? Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. My telephone and internet works but not the X1 box or the auxillary box. LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. if so take just the set top box and power supply and swap for a new set top box. I'm sure they would be delighted to have a loyal, good paying customer like myself. The one I have is CSMAPDU9VP. screen. The new box gets past "boot" but displays "1Pst" message". Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. I'll update this post with the outcome of the visit. It had noting to do with connections. Bienvenue." My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT.